Jira Service Management

{"xsrfToken":"c4237b35cfd81cbc7546ae26d9dd009fef995d37_lout","branding":{"id":"2","key":"isd","name":"IT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc181e","headerLinkHoverBGColor":"#cc181e","headerBadgeColor":"#cc181e"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the SU Service Portal. How can we help you?","sharedPortalName":"Seattle University","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the SU Service Portal. How can we help you?","sharedPortalName":"Seattle University","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#aa0000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1cce925d-b37f-4d0b-844b-ca776cecd7ae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWNhYzEyZC1mZGI1LTQ1MGQtOTc1YS05NzQ1MjBjYjc4YzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFjY2U5MjVkLWIzN2YtNGQwYi04NDRiLWNhNzc2Y2VjZDdhZSI6WyJyZWFkIl19LCJleHAiOjE3MzA5OTQxNTMsIm5iZiI6MTczMDk5MzU1M30.q6ULClpzO7LGtZzZxSBZvZTd96gjjVnxAiunXj0Lyqo&client=9ecac12d-fdb5-450d-975a-974520cb78c7&height=300&mode=fit","bannerMediaApiFileId":"1cce925d-b37f-4d0b-844b-ca776cecd7ae","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"isd","projectId":10000,"serviceDeskId":2,"name":"IT Service Desk","description":"Need help with a device, system, or program? Raise a request with our support team.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"378","name":"Classroom & Event Support","descriptionHtml":"","callToAction":"Classroom & Event Support","introHtml":"For classroom support, classroom and event consultation or checking out equipment.","icon":10511,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[10],"key":""},{"id":"313","name":"Computer Refresh Request","descriptionHtml":"","callToAction":"Computer Refresh Request","introHtml":"Use this form to request a new computer through the CRP program, addressing concerns like performance, software compatibility, hardware reliability, security updates, and the need for up-to-date features essential for contemporary professional tasks.","icon":10661,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10661","groups":[4],"key":""},{"id":"339","name":"Cybersecurity Consultation Request","descriptionHtml":"","callToAction":"Cybersecurity Consultation Request","introHtml":"I need to seek guidance on security-related concerns (e.g. operational processes, configurations, technology, projects, etc.).","icon":10665,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[6],"key":""},{"id":"349","name":"Electronic Recycling Pick Up Request","descriptionHtml":"ITS Service Desk is ready to help with your office electronic recycling. Please complete this form with your information to have us stop by and pick things up at your office location.\nIf we are picking up Cisco desk phones as a part of the Teams Phone project, please note that in the Description of Items section below.\nAlternatively, you are also welcome to drop off anything at the Service Desk in LEML library. We are here 8am-6pm Mon-Fri.","callToAction":"Electronic Recycling Pick Up Request","introHtml":"I have old electronic equipment in my office that can be recycled.","icon":10661,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10661","groups":[4],"key":""},{"id":"51","name":"Fax to Email Request Form","descriptionHtml":"","callToAction":"Fax to Email Request Form","introHtml":"Receive faxes in your inbox or a SharePoint page.","icon":10527,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[9],"key":""},{"id":"16","name":"Hardware or Software Support","descriptionHtml":"","callToAction":"Hardware or Software Support","introHtml":"I need applications updated, have problems with existing apps, or have another issue with my computer or hardware.","icon":10643,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[4],"key":""},{"id":"18","name":"Install software or request a license","descriptionHtml":"","callToAction":"Install software or request a license","introHtml":"I need a program or app installed on my computer or a license to use specific software.","icon":10603,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[4],"key":""},{"id":"35","name":"Issue with Administrative Systems","descriptionHtml":"Use this form to request access to a system or get help if one isn't working properly.","callToAction":"Issue with Administrative Systems","introHtml":"I need access or help with Canvas, My.SeattleU, SUOnline, Colleague or another system.","icon":10649,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[6,5],"key":""},{"id":"119","name":"ITS Employee Onboarding (FTE)","descriptionHtml":"After this form is submitted the following actions will be performed: * Account added to IT Staff distribution list. * Access granted to ITS-Calendar * Employee's calendar will be shared with IT Staff * Access to print budget will be added * VDI access will be added * CLMB scheduling permissions will be granted * LastPass access request will be submitted * Liquid Planner Access will be requested * ProcureSU visibility permissions will be requested. * Jabber and phone provisioning will be requested (if needed)","callToAction":"ITS Employee Onboarding (FTE)","introHtml":"Onboard a new ITS full time employee.","icon":10517,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[33],"key":""},{"id":"126","name":"ITS Student Employee Onboarding (SE)","descriptionHtml":"After this form is submitted the following actions will be performed: * Account added to IT Student Employees and Service Desk Students distribution list. * Access granted to ITS-Calendar * Employee's calendar will be shared with IT Staff * Access to print budget will be added * VDI access will be added * Card & cipher access requests are submitted * Jabber and phone provisioning will be requested (if needed) * Campus Card and ITS Name Badge will be requested. * Teams and SharePoint Access * Priv account creation * Access to Office 365 Admin and Tools Portal * Add to Student Employees security group and hide account from GAL * Account added to Bookings Admin as Administrator","callToAction":"ITS Student Employee Onboarding (SE)","introHtml":"Onboard a new ITS student employee.","icon":10517,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[33],"key":""},{"id":"340","name":"ITS Tool Evaluation Form","descriptionHtml":"","callToAction":"ITS Tool Evaluation Form","introHtml":"This form is designed to evaluate and consider the adoption of new tools within our department (ITS).","icon":10672,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[33],"key":""},{"id":"46","name":"Jira Feedback","descriptionHtml":"","callToAction":"Jira Feedback","introHtml":"I'm reporting an unexpected behavior in Jira, submitting a suggestion, or am requesting a change.","icon":10601,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","groups":[33],"key":""},{"id":"193","name":"Lab Software Request","descriptionHtml":"","callToAction":"Lab Software Request","introHtml":"Software added or updated in physical labs or Redhawk Labs","icon":10524,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[10],"key":""},{"id":"96","name":"MFA Problem","descriptionHtml":"","callToAction":"MFA Problem","introHtml":"MFA isn't working, I cannot register, I lost my MFA token, or I have a question about MFA","icon":10518,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[5],"key":""},{"id":"75","name":"MFA Token Request","descriptionHtml":"You must make this request from your SeattleU email address or SeattleU account. If you use a personal account such as Gmail, Yahoo, etc. to make this request it will be rejected.","callToAction":"MFA Token Request","introHtml":"If you'd prefer to be issued a physical token to receive multi-factor authentication codes for your SeattleU account. Use this form to request one.","icon":10526,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[5],"key":""},{"id":"41","name":"Mobile device issue","descriptionHtml":"","callToAction":"Mobile device issue","introHtml":"My university-owned iPad or iPhone won't turn on, I can't unlock it, or I'm having another issue.","icon":10537,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[4],"key":""},{"id":"28","name":"Move computer or equipment","descriptionHtml":"Please read <a href=\"https://www.seattleu.edu/its/forms-and-requests/device-relocation-request/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this article</a> and fill out the device relocation spreadsheet referenced on that page before submitting this form.","callToAction":"Move computer or equipment","introHtml":"Please read <a href=\"https://www.seattleu.edu/its/forms-and-requests/device-relocation-request/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this article</a> and fill out the device relocation spreadsheet referenced on that page before submitting this form.","icon":10644,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10644","groups":[4],"key":""},{"id":"377","name":"Move, Add or Remove MPS Printer","descriptionHtml":"","callToAction":"Move, Add or Remove MPS Printer","introHtml":"Move an MPS printer to a new location, add new MFD (copier) or SFP (desktop printer), or permanently remove MPS printer.","icon":10529,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[11],"key":""},{"id":"368","name":"Name Change Request","descriptionHtml":"Note: The Requestor is the individual having their name changed","callToAction":"Name Change Request","introHtml":"I need to update my name","icon":10515,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[5],"key":""},{"id":"20","name":"Phone or voicemail requests","descriptionHtml":"For a Device Relocation Request, please refer to this page: <a href=\"https://www.seattleu.edu/its/forms-and-requests/device-relocation-request/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.seattleu.edu/its/forms-and-requests/device-relocation-request/</a> For help on how to access your voicemail or change your greeting please refer to this page: <a href=\"https://www.seattleu.edu/its/network/campus-phones/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.seattleu.edu/its/network/campus-phones/</a> For all other phone support requests, use the form below. Our goal is to resolve your request within 5 business days.","callToAction":"Phone or voicemail requests","introHtml":"I need to report a phone issue, reconfigure, get a new phone, or have voicemail problems.","icon":10531,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[9],"key":""},{"id":"44","name":"Purchase new equipment","descriptionHtml":"","callToAction":"Purchase new equipment","introHtml":"I need to purchase a new computer, hardware, or another device.","icon":10536,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[10],"key":""},{"id":"37","name":"Report A/V tech problem","descriptionHtml":"","callToAction":"Report A/V tech problem","introHtml":"The projector, my audio, or my classroom computer isn't working.","icon":10540,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[10],"key":""},{"id":"337","name":"Report Account Compromise","descriptionHtml":"","callToAction":"Report Account Compromise","introHtml":"If you notice unusual activity, unauthorized access, or any suspicious changes in your account, it's time to report it as potentially compromised.","icon":10664,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[5],"key":""},{"id":"14","name":"Request a new account","descriptionHtml":"This form is for AUTHORIZED PERSONNEL ONLY. It is to be filled out by Human Resources or the Faculty Services Manager. All new account requests are subject to verification with Human Resources or Faculty Services. Required fields are indicated by an asterisk *.","callToAction":"Request a new account","introHtml":"This form is for AUTHORIZED PERSONNEL ONLY. It is to be filled out by Human Resources or the Faculty Services Manager. All new account requests are subject to verification with Human Resources or Faculty Services.","icon":10517,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[5],"key":""},{"id":"43","name":"Request a New Server","descriptionHtml":"","callToAction":"Request a New Server","introHtml":"I need to have a server commissioned for an application or my department.","icon":10650,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[6],"key":""},{"id":"32","name":"Request a SharePoint site","descriptionHtml":"","callToAction":"Request a SharePoint site","introHtml":"I need a new SharePoint site created.","icon":10647,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[6],"key":""},{"id":"191","name":"Request Application Review","descriptionHtml":"","callToAction":"Request Application Review","introHtml":"Submit an Application Review Request to our team if you'd like to install or run applications locally on a machine or from external media, but aren't sure it has been approved by cybersecurity for use.","icon":10600,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[4],"key":""},{"id":"53","name":"Request local admin rights","descriptionHtml":"","callToAction":"Request local admin rights","introHtml":"I require administrative rights on my machine for my day-to-day work.","icon":10646,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[5],"key":""},{"id":"258","name":"Request Redhawk Labs Desktop for Canvas Course","descriptionHtml":"","callToAction":"Request Redhawk Labs Desktop for Canvas Course","introHtml":"Software added or updated in physical labs or Redhawk Labs","icon":10550,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5],"key":""},{"id":"307","name":"Request Vulnerability Remediation Approval","descriptionHtml":"","callToAction":"Request Vulnerability Remediation Approval","introHtml":"This form is for Cybersecurity Analysts to request vulnerability remediation approval with server owners.","icon":10545,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[33],"key":""},{"id":"10","name":"SeattleU ID & login issues","descriptionHtml":"You may also use the <a href=\"https://passwordreset.microsoftonline.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Password Reset Tool</a> in you need to reset your password of have forgotten it.","callToAction":"SeattleU ID & login issues","introHtml":"I need to reset my password, or can't login to SU Online, my computer, email, or other SU websites.","icon":10606,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[5],"key":""},{"id":"190","name":"Security Exception Request","descriptionHtml":"","callToAction":"Security Exception Request","introHtml":"A process, procedure, or solution I need to implement is not compliant with current security policies or standards and I need to apply for a temporary exception. See <a href=\"https://seattleuniversity.atlassian.net/l/cp/yod3n6eq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this article</a> to learn more about Security Exceptions.","icon":10598,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[33],"key":""},{"id":"39","name":"Something else","descriptionHtml":"","callToAction":"Something else","introHtml":"The issue I am having is not on this list.","icon":10520,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[9,11,6,4,10,5],"key":""},{"id":"314","name":"Student Employee Account Request","descriptionHtml":"","callToAction":"Student Employee Account Request","introHtml":"To request a new student employee's account and permissions","icon":10515,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[5],"key":""},{"id":"42","name":"T: drive issues","descriptionHtml":"","callToAction":"T: drive issues","introHtml":"I can't connect to my T: drive, files are missing, or I'm having a different issue.","icon":10651,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10651","groups":[4],"key":""},{"id":"298","name":"Travel Notice","descriptionHtml":"","callToAction":"Travel Notice","introHtml":"If you have planned travel coming up, notifying us about your travel plans can help to ensure that we can support you and prevent your SU account from being locked during your travels.","icon":10640,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[5],"key":""},{"id":"27","name":"Update, create, or delete a distribution list","descriptionHtml":"If you're making changes to multiple lists, please submit one form for each list.\n -If you're adding non-SU email addresses, you MUST upload a CSV file using this <a href=\"https://seattleuniversity.atlassian.net/l/c/uRxziD5C\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">template</a>\n -If you need to add or remove many people, you can upload a CSV file using this <a href=\"https://seattleuniversity.atlassian.net/l/c/uRxziD5C\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">template</a>","callToAction":"Update, create, or delete a distribution list","introHtml":"I'd like to update, create, or delete a distribution list.","icon":10516,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[5],"key":""},{"id":"31","name":"VPN support","descriptionHtml":"","callToAction":"VPN support","introHtml":"I can't sign into the VPN, my connection is unstable, or I need it installed.","icon":10645,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10645","groups":[9],"key":""},{"id":"30","name":"Wired or Wi-Fi connection","descriptionHtml":"","callToAction":"Wired or Wi-Fi connection","introHtml":"I can't connect to Wi-Fi or my connection is slow or dropping out.","icon":10519,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[9],"key":""},{"id":"372","name":"Add/Remove Users From Print Group","descriptionHtml":"Requesting for addition or removal of users from an existing print group.","callToAction":"Add/Remove Users From Print Group","introHtml":"Requesting for addition or removal of users from an existing print group.","icon":10529,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[11],"key":""},{"id":"373","name":"Change Print Administrator","descriptionHtml":"","callToAction":"Change Print Administrator","introHtml":"Change who is authorized to request changes to print group membership.","icon":10529,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[11],"key":""},{"id":"375","name":"Create/Delete Print Group","descriptionHtml":"","callToAction":"Create/Delete Print Group","introHtml":"Print Groups allow members to charge an activity for printing.","icon":10529,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[11],"key":""},{"id":"371","name":"Need Paper/Toner/Staples","descriptionHtml":"For MPS printers only. MPS printers will display an asset number (see <a href=\"https://seattleuniversity.atlassian.net/wiki/spaces/ISD/pages/1889632264/Finding+the+Asset+Number+of+a+Printer\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Finding the Asset Number of a Printer)</a>.","callToAction":"Need Paper/Toner/Staples","introHtml":"Request for additional supplies such as paper, toner, and staples.","icon":10529,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[11],"key":""},{"id":"376","name":"Print Quality Issues","descriptionHtml":"","callToAction":"Print Quality Issues","introHtml":"Please fill out this form to report any issues you are experiencing with print quality.","icon":10529,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[11],"key":""},{"id":"374","name":"Unable to Print","descriptionHtml":"","callToAction":"Unable to Print","introHtml":"Report issues with printing, such as error messages, paper jams, or connectivity problems.","icon":10529,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[11],"key":""},{"id":"142","name":"Add to Change Log","descriptionHtml":"","callToAction":"Add to Change Log","introHtml":"Use this form to record a change that was made to a system outside of a PSM plan or a change that does not require going through an approval process.","icon":10525,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"101","name":"Chat","descriptionHtml":"Requests created by chat","callToAction":"Chat","introHtml":"Requests created by chat","icon":10541,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"52","name":"Cloud Operations","descriptionHtml":"","callToAction":"Cloud Operations","introHtml":"","icon":10528,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"38","name":"Equipment rental request","descriptionHtml":"","callToAction":"Equipment rental request","introHtml":"I need to rent a projector, microphone, or something else.","icon":10544,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"311","name":"Issue an Adobe Creative Cloud License","descriptionHtml":"This form is to grant a annual or quarterly license. Annual: Yearly license to be reviewed at the end of the fiscal year. This will require supervisor approval Quarterly: This grants a creative cloud license for 100 days from the day you gain access. This does not require supervisor approval. A Month: For when you need Creative cloud for a short period this grants a creative cloud license for 30 days from the day you gain access. This does not require supervisor approval. Student: If you're a student (not a student employee) we have Adobe Express\nIf you only use Adobe for a PDF modifier and don't require the full suite we do have Acrobat Pro licenses available for use","callToAction":"Issue an Adobe Creative Cloud License","introHtml":"Not Functioning. Project for Adobe CC license change. Please DO NOT USE. Used to grant an adobe Creative Cloud license (Quarterly or Annual)","icon":10550,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"49","name":"Learning Spaces Software Request","descriptionHtml":"","callToAction":"Learning Spaces Software Request","introHtml":"Request software for a learning space.","icon":10524,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"40","name":"Print, MPS or PaperCut Account","descriptionHtml":"","callToAction":"Print, MPS or PaperCut Account","introHtml":"I need to add or remove someone from a print budget or are having billing or account issues.","icon":10518,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"26","name":"Printing issues","descriptionHtml":"","callToAction":"Printing issues","introHtml":"I can’t print or my printer is out of toner/paper.","icon":10529,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"97","name":"Production change","descriptionHtml":"Use this form to submit a new production change for an upcoming PSM window.","callToAction":"Production change","introHtml":"A standard or normal change request is required for all product system upgrades. You may specify if this change is pre-approved or is an emergency change. If not pre-approved, this requires change review and approval before implementation.","icon":10532,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"332","name":"Request Cloud-Based App (SaaS) Review","descriptionHtml":"","callToAction":"Request Cloud-Based App (SaaS) Review","introHtml":"Submit a Cloud-Based Application (SaaS) Review Request to our team if you'd like to use a web-based application on your SU owned device, but aren't sure it has been vetted by cybersecurity for business use.","icon":10663,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10663","groups":[],"key":""},{"id":"118","name":"Request Microsoft Training","descriptionHtml":"An agent will reach out to you to gather more information.","callToAction":"Request Microsoft Training","introHtml":"Request Microsoft Training for products such as Microsoft 365, OneDrive, SharePoint, and Teams for your team or department.","icon":10648,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10648","groups":[],"key":""},{"id":"19","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10544,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"47","name":"Reset Password","descriptionHtml":"","callToAction":"Reset Password","introHtml":"","icon":10526,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"184","name":"Security Incident","descriptionHtml":"","callToAction":"Security Incident","introHtml":"","icon":10526,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"74","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"","icon":10516,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"297","name":"Teams Voice Phone Exception Form","descriptionHtml":"","callToAction":"Teams Voice Phone Exception Form","introHtml":"DO NOT USE!!!!! Request a stand-alone, conference room phone, or USB handset/phone.","icon":10642,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10642","groups":[],"key":""},{"id":"308","name":"Transition to Microsoft Teams Phones","descriptionHtml":"","callToAction":"Transition to Microsoft Teams Phones","introHtml":"DO NOT USE!!! Please fill out this form if you're interested in becoming and early adopter to our Teams Phones","icon":10466,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"54","name":"zzzOneDrive Remote Support","descriptionHtml":"","callToAction":"zzzOneDrive Remote Support","introHtml":"Do not use! This is now part of Hardware & Software Support. Get support moving your files to OneDrive, installing the OneDrive app and more.","icon":10605,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[],"key":""},{"id":"29","name":"zzzRequest a loaner computer","descriptionHtml":"","callToAction":"zzzRequest a loaner computer","introHtml":"~No longer in use. I need to borrow a computer for faculty/staff use for a short period of time.","icon":10544,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"34","name":"zzzTransact account","descriptionHtml":"","callToAction":"zzzTransact account","introHtml":"zzzDO NOT USE!!! This form is still available because it is linked to old request. This is not a live form.","icon":10543,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"50","name":"zzzVendor Account Request Form","descriptionHtml":"Note: internet access on campus is available to all guests and vendors through the SU - Visitor Wi-Fi by using a non-SU email address. Users can also access the internet by using an SU computer with a wired ethernet connection.","callToAction":"zzzVendor Account Request Form","introHtml":"zzzDO NOT USE!!! This form is for AUTHORIZED PERSONNEL ONLY. Please allow 5 business days for your request to be processed.Note: If you require a campus card, please use the <a href=\"https://www.seattleu.edu/safety/access-control-and-keys/building-access-request/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">web form</a> on the Public Safety website to request one.","icon":10517,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"299","name":"zzzWindows 11 Issue Tracker","descriptionHtml":"","callToAction":"zzzWindows 11 Issue Tracker","introHtml":"This form is no longer in use. I'm reporting an issue specific to Windows 11.","icon":10641,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[],"key":""},{"id":"341","name":"zzzzNew Redhawk Hub Request","descriptionHtml":"","callToAction":"zzzzNew Redhawk Hub Request","introHtml":"No longer in use. Please use Web support's ticket","icon":10668,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Accounts & Access & Licensing"},{"id":4,"name":"Computing Issues"},{"id":9,"name":"Network & Phones"},{"id":11,"name":"Printing Issues, Requests, Changes"},{"id":6,"name":"University Systems"},{"id":10,"name":"Teaching & Learning"},{"id":33,"name":"Internal Use Only"}],"orderMapping":{"33":[340,46,126,119,190,307],"5":[337,298,10,96,75,35,53,14,258,314,368,27,39],"11":[374,376,371,372,373,375,377,39],"12":[39],"9":[20,30,31,51,39],"4":[16,191,18,28,42,41,313,349,39],"6":[35,32,43,339,39],"10":[37,193,39,378,44],"7":[18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1cbfb52d-8845-3e48-b304-babc4fde37a9","appLinkName":"System Confluence","appLinkUrl":"https://seattleuniversity.atlassian.net/wiki","spaceKey":"ISD","spaceName":"ITS External Knowledge Base","spaceUrl":"https://seattleuniversity.atlassian.net/wiki/spaces/ISD","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":2,"kbLinkDomainURLs":["https://seattleuniversity.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWNhYzEyZC1mZGI1LTQ1MGQtOTc1YS05NzQ1MjBjYjc4YzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzA5OTQ3NTMsIm5iZiI6MTczMDk5MzU1M30.hmiPcrRQR3zI8jXpy5n9RBf24DmohNSkMZ2YlQxzqt4","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"9ecac12d-fdb5-450d-975a-974520cb78c7","tokenDurationInMins":20}},"kbPage":{"id":55246890,"title":"Web Printing with MPS","url":"https://seattleuniversity.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/55246890","space":{"key":"ISD","name":"ITS External Knowledge Base","id":32972},"serviceDeskIds":[2,17],"appLinkId":"1cbfb52d-8845-3e48-b304-babc4fde37a9","idInString":"55246890","projects":[{"projectId":10000,"serviceDeskId":2,"portalId":2},{"projectId":10055,"serviceDeskId":17,"portalId":17}]}}