Jira Service Management

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Raise a request with our support team.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"35","name":"Administrative systems","descriptionHtml":"Use this form to request access to a system or get help if one isn't working properly.","callToAction":"Administrative systems","introHtml":"I need access or help with Canvas, My.SeattleU, SUOnline, Colleague or another system.","icon":10649,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[10,5,6],"key":""},{"id":"308","name":"Early Adopter Request - Teams Phones","descriptionHtml":"","callToAction":"Early Adopter Request - Teams Phones","introHtml":"Please fill out this form if you're interested in becoming and early adopter to our Teams Phones","icon":10466,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[9],"key":""},{"id":"51","name":"Fax to Email Request Form","descriptionHtml":"","callToAction":"Fax to Email Request Form","introHtml":"Receive faxes in your inbox or a SharePoint page.","icon":10527,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[9],"key":""},{"id":"16","name":"Hardware, VDI, or software issue","descriptionHtml":"","callToAction":"Hardware, VDI, or software issue","introHtml":"I need applications updated, have problems with the VDI, existing apps, or have another issue with my computer or hardware.","icon":10643,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[4,3],"key":""},{"id":"18","name":"Install software or request a license","descriptionHtml":"","callToAction":"Install software or request a license","introHtml":"I need a program or app installed on my computer or a license to use specific software.","icon":10603,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[4,3],"key":""},{"id":"119","name":"ITS Employee Onboarding (FTE)","descriptionHtml":"After this form is submitted the following actions will be performed: * Account added to IT Staff distribution list. * Access granted to ITS-Calendar * Employee's calendar will be shared with IT Staff * Access to print budget will be added * VDI access will be added * CLMB scheduling permissions will be granted * LastPass access request will be submitted * Liquid Planner Access will be requested * ProcureSU visibility permissions will be requested. * Jabber and phone provisioning will be requested (if needed)","callToAction":"ITS Employee Onboarding (FTE)","introHtml":"Onboard a new ITS full time employee.","icon":10517,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[33],"key":""},{"id":"126","name":"ITS Student Employee Onboarding (SE)","descriptionHtml":"After this form is submitted the following actions will be performed: * Account added to IT Student Employees and Service Desk Students distribution list. * Access granted to ITS-Calendar * Employee's calendar will be shared with IT Staff * Access to print budget will be added * VDI access will be added * Card & cipher access requests are submitted * Jabber and phone provisioning will be requested (if needed) * Campus Card and ITS Name Badge will be requested. * Teams and SharePoint Access * Priv account creation * Access to Office 365 Admin and Tools Portal * Add to Student Employees security group and hide account from GAL * Account added to Bookings Admin as Administrator","callToAction":"ITS Student Employee Onboarding (SE)","introHtml":"Onboard a new ITS student employee.","icon":10517,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[33],"key":""},{"id":"46","name":"Jira Feedback","descriptionHtml":"","callToAction":"Jira Feedback","introHtml":"I'm reporting an unexpected behavior in Jira, submitting a suggestion, or am requesting a change.","icon":10601,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","groups":[33],"key":""},{"id":"96","name":"MFA Problem","descriptionHtml":"","callToAction":"MFA Problem","introHtml":"MFA isn't working, I cannot register, I lost my MFA token, or I have a question about MFA","icon":10518,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[5,3],"key":""},{"id":"75","name":"MFA Token Request","descriptionHtml":"You must make this request from your SeattleU email address or SeattleU account. If you use a personal account such as Gmail, Yahoo, etc. to make this request it will be rejected.","callToAction":"MFA Token Request","introHtml":"If you'd prefer to be issued a physical token to receive multi-factor authentication codes for your SeattleU account. Use this form to request one.","icon":10526,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[5],"key":""},{"id":"41","name":"Mobile device issue","descriptionHtml":"","callToAction":"Mobile device issue","introHtml":"My university-owned iPad or iPhone won't turn on, I can't unlock it, or I'm having another issue.","icon":10537,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[4],"key":""},{"id":"28","name":"Move computer or equipment","descriptionHtml":"Please read <a href=\"https://www.seattleu.edu/its/forms-and-requests/device-relocation-request/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this article</a> and fill out the device relocation spreadsheet referenced on that page before submitting this form.","callToAction":"Move computer or equipment","introHtml":"Please read <a href=\"https://www.seattleu.edu/its/forms-and-requests/device-relocation-request/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this article</a> and fill out the device relocation spreadsheet referenced on that page before submitting this form.","icon":10644,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10644","groups":[4,3],"key":""},{"id":"54","name":"OneDrive Remote Support","descriptionHtml":"","callToAction":"OneDrive Remote Support","introHtml":"Get support moving your files to OneDrive, installing the OneDrive app and more.","icon":10605,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[4,3],"key":""},{"id":"20","name":"Phone or voicemail requests","descriptionHtml":"For a Device Relocation Request, please refer to this page: <a href=\"https://www.seattleu.edu/its/forms-and-requests/device-relocation-request/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.seattleu.edu/its/forms-and-requests/device-relocation-request/</a> For help on how to access your voicemail or change your greeting please refer to this page: <a href=\"https://www.seattleu.edu/its/network/campus-phones/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.seattleu.edu/its/network/campus-phones/</a> For all other phone support requests, use the form below. Our goal is to resolve your request within 5 business days.","callToAction":"Phone or voicemail requests","introHtml":"I need to report a phone issue, reconfigure, get a new phone, or have voicemail problems.","icon":10531,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[9],"key":""},{"id":"40","name":"Print, MPS or PaperCut Account","descriptionHtml":"","callToAction":"Print, MPS or PaperCut Account","introHtml":"I need to add or remove someone from a print budget or are having billing or account issues.","icon":10518,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[11,5],"key":""},{"id":"26","name":"Printing issues","descriptionHtml":"","callToAction":"Printing issues","introHtml":"I can’t print or my printer is out of toner/paper.","icon":10529,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[11],"key":""},{"id":"193","name":"Redhawk Labs Software Request","descriptionHtml":"","callToAction":"Redhawk Labs Software Request","introHtml":"I need software added to a Redhawk Labs computer","icon":10524,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[3],"key":""},{"id":"37","name":"Report A/V tech problem","descriptionHtml":"","callToAction":"Report A/V tech problem","introHtml":"The projector, my audio, or my classroom computer isn't working.","icon":10540,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[10],"key":""},{"id":"29","name":"Request a loaner computer","descriptionHtml":"","callToAction":"Request a loaner computer","introHtml":"I need to borrow a computer for faculty/staff use for a short period of time.","icon":10544,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[4,10],"key":""},{"id":"14","name":"Request a new account","descriptionHtml":"This form is for AUTHORIZED PERSONNEL ONLY. It is to be filled out by Human Resources or the Faculty Services Manager. All new account requests are subject to verification with Human Resources or Faculty Services. Required fields are indicated by an asterisk *.","callToAction":"Request a new account","introHtml":"This form is for AUTHORIZED PERSONNEL ONLY. It is to be filled out by Human Resources or the Faculty Services Manager. All new account requests are subject to verification with Human Resources or Faculty Services.","icon":10517,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[5,3],"key":""},{"id":"43","name":"Request a New Server","descriptionHtml":"","callToAction":"Request a New Server","introHtml":"I need to have a server commissioned for an application or my department.","icon":10650,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[6],"key":""},{"id":"32","name":"Request a SharePoint site","descriptionHtml":"","callToAction":"Request a SharePoint site","introHtml":"I need a new SharePoint site created.","icon":10647,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[6],"key":""},{"id":"191","name":"Request Application Review","descriptionHtml":"","callToAction":"Request Application Review","introHtml":"Submit an Application Review Request to our team if you'd like to install software on your SU owned device, but aren't sure it has been approved by cybersecurity for use.","icon":10600,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[3,33,4,6],"key":""},{"id":"53","name":"Request local admin rights","descriptionHtml":"Instructions: <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/warning.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> The person who submits this ticket will be the user that admin rights will be granted to. You cannot request admin rights for someone else. If you are requesting admin rights for someone else, please have that person submit this ticket. *One ticket will need to be submitted per person who needs admin rights. The person inside the 'Raise this request on behalf of' field will receive admin rights if approved. * If you only need specific applications installed, please submit the <a href=\"https://seattleuniversity.atlassian.net/servicedesk/customer/portal/2/group/3/create/18\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">software installation request form</a> instead. If you are granted administrative rights, those rights only pertain to the machine identified by the computer name in this ticket — not administrative rights to any other system.","callToAction":"Request local admin rights","introHtml":"I require administrative rights on my machine for my day-to-day work.","icon":10646,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[5,3],"key":""},{"id":"118","name":"Request Microsoft Training","descriptionHtml":"An agent will reach out to you to gather more information.","callToAction":"Request Microsoft Training","introHtml":"Request Microsoft Training for products such as Microsoft 365, OneDrive, SharePoint, and Teams for your team or department.","icon":10648,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10648","groups":[4,10,3],"key":""},{"id":"258","name":"Request Redhawk Labs Desktop for Canvas Course","descriptionHtml":"","callToAction":"Request Redhawk Labs Desktop for Canvas Course","introHtml":"To add desktops for Canvas Courses. The different desktops and their apps can be found here: <a href=\"https://seattleuniversity.atlassian.net/wiki/spaces/ISD/pages/1363607577/Redhawk+Labs+Software\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Redhawk Labs Software</a>","icon":10550,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5],"key":""},{"id":"307","name":"Request Vulnerability Remediation Approval","descriptionHtml":"","callToAction":"Request Vulnerability Remediation Approval","introHtml":"This form is for Cybersecurity Analysts to request vulnerability remediation approval with server owners.","icon":10545,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[33],"key":""},{"id":"10","name":"SeattleU ID & login issues","descriptionHtml":"","callToAction":"SeattleU ID & login issues","introHtml":"I need to reset my password, or can't login to SU Online, my computer, email, or other SU websites.","icon":10606,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[5],"key":""},{"id":"190","name":"Security Exception Request","descriptionHtml":"","callToAction":"Security Exception Request","introHtml":"A process, procedure, or solution I need to implement is not compliant with current security policies or standards and I need to apply for a temporary exception. See <a href=\"https://seattleuniversity.atlassian.net/l/cp/yod3n6eq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this article</a> to learn more about Security Exceptions.","icon":10598,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[33],"key":""},{"id":"39","name":"Something else","descriptionHtml":"","callToAction":"Something else","introHtml":"The issue I am having is not on this list.","icon":10520,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[9,11,4,10,5,6,3],"key":""},{"id":"42","name":"T: drive issues","descriptionHtml":"","callToAction":"T: drive issues","introHtml":"I can't connect to my T: drive, files are missing, or I'm having a different issue.","icon":10651,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10651","groups":[4,6],"key":""},{"id":"297","name":"Teams Voice Phone Exception Form","descriptionHtml":"","callToAction":"Teams Voice Phone Exception Form","introHtml":"Request a stand-alone, conference room phone, or USB handset/phone.","icon":10642,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10642","groups":[33,9,6],"key":""},{"id":"34","name":"Transact account","descriptionHtml":"","callToAction":"Transact account","introHtml":"I need support for my campus card or Transact account","icon":10543,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[5],"key":""},{"id":"298","name":"Travel Notice","descriptionHtml":"","callToAction":"Travel Notice","introHtml":"If you have planned travel coming up, alerting SeattleU ITS about your vacation plans can help to ensure that your SU account is not locked when you arrive.","icon":10640,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[3,5],"key":""},{"id":"27","name":"Update, create, or delete a distribution list","descriptionHtml":"<h4><a name=\"Instructions%5C%5C%5C%5CYoucaneitheruploadaCSVfilewiththelistofmembersusingthistemplatehttps%3A%2F%2Fseattleuniversity.atlassian.net%2Fl%2Fc%2FuRxziD5CoruseourPeopletoAddandPeopletoRemovefieldsbelowtomakechangestoaDistributionList....\" target=\"_blank\"></a>Instructions You can either <a href=\"https://seattleuniversity.atlassian.net/l/c/uRxziD5C\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">upload a CSV file with the list of members using this template</a> or use our People to Add and People to Remove fields below to make changes to a Distribution List. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/warning.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <ins>Important: If you do not follow these steps exactly, you may need to re-do this request form.</ins> 1) You can only <a href=\"https://seattleuniversity.atlassian.net/l/c/uRxziD5C\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">upload a CSV file using this template</a> OR use the 'People to Add' and 'People to Remove' fields. Not both. 2) If you're adding non-SU email addresses, you MUST upload a <a href=\"https://seattleuniversity.atlassian.net/l/c/uRxziD5C\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">upload a CSV file with the list of members using this template</a>. You cannot use the 'People to Add' and 'People to Remove' fields for non-SU email addresses. 3) You can only make changes to one distribution list per form, if you're making changes to multiple lists please submit one form for each list. 4) If you're uploading a CSV file, you <a href=\"https://seattleuniversity.atlassian.net/l/c/uRxziD5C\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">must use this template</a>. If you don't use the required template, no changes will be made to your list and you'll need to resubmit this form with the correct CSV template.</h4>","callToAction":"Update, create, or delete a distribution list","introHtml":"I'd like to update, create, or delete a distribution list.","icon":10516,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[4,6,3],"key":""},{"id":"50","name":"Vendor Account Request Form","descriptionHtml":"Note: internet access on campus is available to all guests and vendors through the SU - Visitor Wi-Fi by using a non-SU email address. Users can also access the internet by using an SU computer with a wired ethernet connection.","callToAction":"Vendor Account Request Form","introHtml":"This form is for AUTHORIZED PERSONNEL ONLY. Please allow 5 business days for your request to be processed.Note: If you require a campus card, please use the <a href=\"https://www.seattleu.edu/safety/access-control-and-keys/building-access-request/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">web form</a> on the Public Safety website to request one.","icon":10517,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[5],"key":""},{"id":"31","name":"VPN support","descriptionHtml":"","callToAction":"VPN support","introHtml":"I can't sign into the VPN, my connection is unstable, or I need it installed.","icon":10645,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10645","groups":[9,4,3],"key":""},{"id":"299","name":"Windows 11 Issue Tracker","descriptionHtml":"","callToAction":"Windows 11 Issue Tracker","introHtml":"I'm reporting an issue specific to Windows 11.","icon":10641,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[3,33,4],"key":""},{"id":"30","name":"Wired or Wi-Fi connection","descriptionHtml":"","callToAction":"Wired or Wi-Fi connection","introHtml":"I can't connect to Wi-Fi or my connection is slow or dropping out.","icon":10519,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[9,4,6,3],"key":""},{"id":"142","name":"Add to Change Log","descriptionHtml":"","callToAction":"Add to Change Log","introHtml":"Use this form to record a change that was made to a system outside of a PSM plan or a change that does not require going through an approval process.","icon":10525,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"101","name":"Chat","descriptionHtml":"Requests created by chat","callToAction":"Chat","introHtml":"Requests created by chat","icon":10541,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"52","name":"Cloud Operations","descriptionHtml":"","callToAction":"Cloud Operations","introHtml":"","icon":10528,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"38","name":"Equipment rental request","descriptionHtml":"","callToAction":"Equipment rental request","introHtml":"I need to rent a projector, microphone, or something else.","icon":10544,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"49","name":"Learning Spaces Software Request","descriptionHtml":"","callToAction":"Learning Spaces Software Request","introHtml":"Request software for a learning space.","icon":10524,"iconUrl":"https://seattleuniversity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"97","name":"Production change","descriptionHtml":"Use this form to submit a new production change for an upcoming PSM window.","callToAction":"Production change","introHtml":"A standard or normal change request is required for all product system upgrades. You may specify if this change is pre-approved or is an emergency change. 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