Page Comparison

The SeattleU email service offers three options for group email addresses. Each option offers different benefits and features, so if you are needing a group email address, use the following summaries to determine which is best for your use case. A Microsoft 365 group is the preferred option if it meets the usage need.

Distribution List

• There is no group mailbox.

• Messages sent to the group address are delivered directly to each group member’s inbox.

• Adding and removing group members requires submitting an ITS ticket, which are handled by automation within an hour in most cases.

• Creating a distribution list requires submitting an ITS ticket.

Microsoft 365 Group

• A group inbox is accessible by all members through Outlook. This inbox does not allow folders, so no manual organization of it is possible.

• Messages can optionally be delivered to member’s inboxes. The default setting for this option is set by the group owner, and members can turn this feature on and off individually.

• A group calendar is created automatically.

• Adding and removing group members can be done by the owner directly in Outlook.

• Microsoft 365 groups can be created in Outlook by anyone. User-created groups receive a email address @redhawks.onmicrosoft.com. ITS can add an @seattleu.edu address if the address needs to be shared.

• Teams and SharePoint can be added to the group for additional collaboration methods.

Shared Mailbox

• A group mailbox is accessible by all members through Outlook. This mailbox does allow creating folders, allowing messages to be organized as desired.

• Messages are not delivered to member’s inboxes. Members must navigate to the shared mailbox in the Outlook folder list (desktop) or switch to the shared mailbox (web and mobile).

• A group calendar is created automatically, and additional calendars can be created in one shared mailbox.

• Adding and removing group members requires submitting an ITS ticket, and requests are handled manually by the service desk.

• Creating a shared mailbox requires submitting an ITS ticket.