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Welcome to the Microsoft Teams Phone training page!

Table of Contents
Info

Want to learn more about Teams? Visit our Microsoft 365 training page!

What are Microsoft Teams Phones?

One of the many services that Teams offers is calling. This allows users to make and receive video and audio calls on their computer, phone, or another personal device. Teams uses the user’s contacts to make and receive calls, similar to how a phone number works.

Quick Start Training Videos on Teams Phones

Get started with Teams Phones

https://www.youtube.com/watch?v=PBfexfb2ULo&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=1

Making and receiving calls

https://www.youtube.com/watch?v=QInQPa7CGzs&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=2

Voicemail

https://www.youtube.com/watch?v=xIyEuDAaTUM&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=11

Training Recordings-Teams Phones

Teams Phones Training-20230403_100304-Meeting Recording.mp4

Recording of ITS training-1 hour

Learn more about how to set up, use, and utilize Microsoft Teams calls!

This video is a recording from the ITS training, for shorter guides, please reference the videos above or our FAQ guide below.

Anchor
Training-recordings
Training-recordings

Teams Phones Call Queue Video -Recording of ITS Training- 23 min.

Learn how to take calls on Teams and become familiar with several features of Teams calls!

GMT20230331-180215_Recording_1920x1200.mp4

FAQ’s
Anchor
FAQs
FAQs

General FAQs

Expand
titleWhat can I expect now that we've moved to Teams calling?

Once moved to Teams Calling, all Calls and IMs will be sent through Teams.  

Once your account is migrated, a dial pad will also appear in your Microsoft Teams application. Additionally, your Microsoft Teams application will ring when you receive a call to your university-assigned telephone number. 

  • Your direct extension is now tied to you through Teams, and you can answer calls from your desk, a personal cell phone, or anywhere you log in to the Teams App. 

  • You will have the ability to search for campus users by name and call them via your Teams Phone, call into meetings by audio only, and transfer seamlessly between meetings and calls on your computer, mobile device, or desk phone. 

Expand
titleHow do I start a call from a chat?

  • From the chat list, click “New Chat” or click on an existing conversation.

  • If you are creating a “New Chat,” type names to add members to your conversation.

    • Select the Video call or Audio call buttons in the top right corner.

    Image Removed

    Expand
    titleHow do I manage my call settings?

    Managing call settings can help you set up voicemail, change mic/camera details, make test calls, etc. Learn more about call settings from Microsoft Support!

    One feature you can use on Teams calls is merging, which allows you to combine an incoming call with an ongoing call. Learn how to merge calls on Teams!
    Expand
    titleHow do I merge calls?
    What will my caller ID say when calling outside of the university?

    1. Caller ID will send your phone number and the name "Seattle University" for most users. (exception below)

    2. If you have been added to a call queue, your Caller ID will show as the queue department number and "SeattleU (Queue Name)" for all phone calls. This is a custom configuration we added by request for the service desk queue only. Other queues won't have this unless specifically requested.

    Expand
    titleDo student employees have access to Teams calling?

    Student employee licenses for Teams calling are available by request from their manager. Managers should contact their department's phone coordinator to request a license for a student employee. 

    Making and receiving calls

    Expand
    titleHow do I make and receive calls?

    There are many ways to make calls on Teams, including from a dial pad, chat window, or from user contacts. Learn more about making calls on Teams!

    Expand
    titleHow do I start a call from a chat?

    1. From the chat list, click “New Chat” or click on an existing conversation.

    2. If you are creating a “New Chat,” type names to add members to your conversation.

    3. Select the Video call or Audio call buttons in the top right corner.

      Image Added
    Expand
    titleCan I recieve calls from people outside of the SU organization, such as parents and vendors?

    • People outside the SU will be able to contact SU employees and departments just as they do now. They can continue to dial your 10-digit SU phone number. They don't need to use Teams. 

    • The only difference will be on the receiving end. When they call your phone number, it will ring on your computer—or whatever device you're using Teams on—instead of on a physical desk phone. 

    Expand
    titleHow do I transfer calls?

    You can transfer a call you receive on Teams by clicking the ellipsis (the 3 dots) while on the call, then clicking transfer. You can transfer a call to any phone number you are able to call. 

    See also: For transferring a call to another user: transferring calls with the "ring back" feature

    See also: For transferring a call to another device: transferring calls to other devices

    Expand
    titleHow do I merge calls?

    One feature you can use on Teams calls is merging, which allows you to combine an incoming call with an ongoing call. Learn how to merge calls on Teams!

    Expand
    titleHow do I set up call forwarding?

    Learn how to set up advanced voicemail settings and how to set up call transfers. Learn more about setting up call-forwarding from Microsoft support!

    Expand
    titleHow do I enable transcription in calls?

    Enabling transcription is a great accessibility tool that Teams has to offer.

    For one-on-one calls: How to enable transcription on 1:1 calls

    For standard phone number calls: How to enable transcription on phone calls

    Expand
    titleHow do I make group calls?

    One useful feature in Teams is group pickup. Group pickup allows you to call many contacts at once. Learn more about how to call a group from Microsoft support!

    Expand
    titleCan I access Microsoft Teams from my car?

    You can access Microsoft Teams from your car using Apple CarPlay. Learn more about Apple CarPlay from Microsoft support!

    Voicemail FAQs

    Expand
    titleHow do I set up voicemail?

    You can set up and customize voicemail from the settings option in the top right corner. Learn more about setting up voicemail from Microsoft support!

    1. The default voicemail message is "[display name] is currently unavailable". Since most of the display names are "Last, First" you will probably want to type "[first] [last] is currently unavailable" in the text-to-speech or create a custom one. It will play the standard instructions after whatever you record or type.

    2. If you want to include an email address or web address in text-to-speech, write it as seattleyou.edu so it gets pronounced properly.

    Expand
    titleHow do I check my voicemail?

    Check voicemail by clicking on the Calls icon, then Voicemail. You can listen to and manage voicemails.

    Expand
    titleHow do I set up a voicemail greeting?

    To configure voicemail, click on your Avatar, Settings, Calls, and Configure Voicemail

    Expand
    titleCan I get voicemail messages by email?

    • Yes. With Teams calling, you'll automatically receive an email message for each voicemail message, including both an attached audio file and a speech-to-text transcription. 

    • Voicemail messages will also be available in both formats within Teams. (Some exceptions may apply for departmental call queues or shared lines.) 

    Expand
    titleWhat will my caller ID say when calling outside of the university?
    Caller ID will send your phone number and the name "Seattle University" for most users

    • .

    (exception below

    • )

  • If you have been added to a call queue, your Caller ID will show as the queue department number and "SeattleU (Queue Name)" for all phone calls. This is a custom configuration we added by request for the service desk queue only. Other queues won't have this unless specifically requested.

    • Expand
    titleDo student employees have access to Teams calling?
    Student employee licenses for Teams calling are available by request from their manager. Managers should contact their department's phone coordinator to request a license for a student employee.

    •  

    Want to learn more about Teams? Visit our Microsoft 365 training page!