This guide will walk you through uninstalling GlobalProtect completely and installing a fresh version of it.
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Click the search icon in the bottom left of your screen
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Type in the word “control” — then click on Control Panel.
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Once opened, ensure in the top right of this page, the ‘View by' setting is set to Category.
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In the bottom left of this window click ‘Uninstall a program’
Click on GlobalProtect, then choose Uninstall on the bar above the list.
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In the Search window, lower left of your Windows desktop, type uninstall then click on Add or Remove Programs
In the Search apps field, type global, click the ellipse (three dots) menu of the GlobalProtect entry, then select Uninstall
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Follow the prompts on the screen to uninstall GlobalProtect
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. If prompted to
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select Yes or No to continue
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,
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please choose Yes. If you are asked to enter administrative credentials and after entering your credentials you receive a message similar to ‘The requested action requires elevation’ please submit a ticket with the Service Desk to setup a remote appointment
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for assistance.
If there are two multiple GlobalProtect choicesentries, please repeat step 5 and 6 for each instance
7. After all instances of GlobalProtect are removed, please visit https://remote.seattleu.edu and sign in with your SU credentials.
8. Once you are logged in, click the applicable download option. If you aren’t sure what to choose, the ‘Download Windows 64 bit GlobalProtect Agent’ is generally the correct option.
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9. After downloading the program, please open the file and follow the steps to install GlobalProtect.
After the program is done installing, it may open automatically in the bottom right of your screen. If it does not, you may need to click the search icon in the bottom-left of your screen and search for GlobalProtect and click on the app to open it.
10. If you are prompted to enter a “Portal address” once GlobalProtect opens, please enter remote.seattleu.edu
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the steps above for each entry.
To download and install GlobalProtect, please follow the steps here.
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