...
Open a new ticket in Jira, and select “Update, create, or delete a distribution list” from the options under “What can we help you with?”
Enter the alias of the distribution list you wish to make changes to in the “Distribution List Name” field, and select the “Change Members” button. You can only make changes to one list at a time.
You will have two options for updating the list: providing the changes via csv file, or providing the changes in the user fields. You can only update the list via one option. Here’s some guidelines to help you pick which option works for you:
If you need to add or remove external users from the list, you must use the CSV method.
If you are adding or removing a large number of users, the CSV might be easier.
If you are only adding or removing a couple of people, and they are all internal users, using the fields might be better.
You can both add and remove users in the same ticket.
If you are using the CSV file method, please follow the instructions in the documentation for Adding or Removing People from a Distribution List: Creating a CSV File. There is a template provided in the documentation, for convenience.
If you are using the user fields, start typing the person’s email address or name, then select the one you need.
Submit the ticket.
...