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Summary

When you log into your SeattleU Mac workstation and receive a message to enter/unlock/sync your keychain, follow this guide to reset the Mac keychain.

Step-by-step

If you remember your previous password

  1.  When prompted to enter/unlock/sync your keychain, enter your previous password.

  2. Click Update.

If you don't remember your previous password

Note: These steps will reset your keychain and any saved passwords will need to be re-entered.

  1. Ignore the popup by clicking Cancel.

  2. When you are logged into your account, open Keychain Access. You can easily find it by opening the search bar in the upper-right corner and searching for "keychain".

  3. Right-click on Login in the left pane.

  4. Choose Delete Keychain.

  5. In the window that appears click Delete References and Files.

  6. Restart the computer.

Info

Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center

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