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  1. Log into Outlook on the Web

  2. Click the Settings icon (the gear icon located in the top-right corner)

  3. Click 'View all Outlook settings”settings'

  4. Click desired option under Message organization”organization

  5. Showing the email as individual messages will help people who don’t like the threaded conversations

  6. Click Save

  7. Test each option and check your inbox to determine desired preference

Outlook Desktop Client Instructions (Windows 10)

  1. Click ‘View’ Viewin the top menu bar

  2. Uncheck the ‘Show Show as Conversations’ Conversationsbox

  3. Choose which option you’d like on the next pop-up box

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