Connecting to SU-visitor

Overview:

SU-visitor is available anywhere on campus that SeattleU WiFi access is available. SU-visitor requires a non-SeattleU email address such as your personal email to register and will provide access to the internet for up to 12 hours. No internal SeattleU systems can be accessed via SU-visitor. Students, faculty, and staff should use SU-secure.

Connecting to SU-visitor

Please follow the steps below for your specific device.

Windows 7, 8, 10 and 11:

1. Select SU-visitor from the list of available WiFi networks.

2. Click on the Connect button.

3. Proceed to the Portal Login section below.

Apple MacBook, MacBook Pro, MacBook Air

1. Select SU-visitor from the list of available WiFi networks.

2. Proceed to the Portal Login section below.

Apple iPhone or iPad

1. Go to Settings > Wi-Fi

2. Tap on SU-visitor from the list of available WiFi networks.

3. Proceed to the Portal Login section below.

Android devices

1. Go to Settings > Wi-Fi

2. Tap on SU-visitor from the list of available WiFi networks and select ‘Connect’ when prompted.

3. Proceed to the Portal Login section below.

Video Game Consoles, Smart TV’s, and Smart Speakers

Students that have a device that cannot register using the SU-Visitor portal, an example of these devices are Smart speakers (Amazon Alexa, Siri or Google assistant), video game consoles, and personal assistants. You will need to open a ticket with the Service Desk requesting the device be registered for SU-Visitor exempt access.

Portal Login

1.  Once your device has successfully connected to SU-visitor, it should automatically bring up the portal login screen seen below.

2. Open

   

   Portal Login Screen

3. Review the Seattle University Terms of Service, accept the terms by checking the relevant box and click the register button.

4. Upon successful login, your device will be redirected to Google.com. You are now logged in and ready to browse the internet!

Troubleshooting

If your device is using a static IP address or static DNS settings, Static IP or DNS settings are not allowed on SU-visitor. Having your device configured with static IP or DNS settings will prevent you from connecting to SU-visitor.

1. Remove any static IP or DNS settings and set your device to DHCP.

2. Disconnect and reconnect to SU-visitor.

If your device is using Avast antivirus, this application uses a service called SecureDNS which is blocked by the SeattleU firewall. To use SU-visitor you must disable SecureDNS as follows:

1. Open Avast

2. Browse to Avast > Settings > Active Protection > Secure DNS

3. Set Secure DNS to OFF.

4. Close Avast.

5. Disconnect and reconnect to SU-visitor.

Devices without a web browser or cannot complete portal registration

If you have any other device that cannot complete the portal registration process or doesn’t support a web browser, you will need to open a ticket with the Service Desk for registering the device for extended access. This process will require the wireless mac address of the device that requires internet access.

If you are still unable to connect

If you are still unable to connect to or login to SU-visitor after configuring your device according to the recommendations in this document, you can contact the Service Desk for assistance. For time-sensitive issues, the ITS Service Desk is available Monday thru Friday 7:00am - 7:00pm via phone at 206-296-5571. For non-time sensitive issues, or issues occurring outside Service Desk hours, you can contact the Service Desk via email at servicedesk@seattleu.edu.

Opening a support ticket with the Service Desk requires you provide the following information:

• Your first and last name

• Your cell phone number

• Your email address

• The type of device, including the brand and model, that you are trying to connect to SU-visitor

• The web browser used

• An explanation of the step that isn’t working as expected

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