Using a Non-Personal Secondary Device for MFA (MFA Token)

How to Request an MFA Token in Place of a Personal Device

When setting up Multi-Factor Authentication (MFA) users are required to use a secondary method to verify their identify when performing MFA. If a users does not wish to use their personal device, they can request a MFA token through submitting a ticket to the ITS Service Desk.

A MFA token is the size of a USB stick and will generate a 6 digit security code whenever the user needs to verify their identity for MFA. Tokens can be mailed or picked up on campus after they are requested.

Other Methods for Verifying Your Identity

Other options for secondary devices include:

• Texts or calls to your cell phone number

• A call to your office phone number

• Using the Microsoft Authenticator App on your cell phone

ITS recommends using the Microsoft Authenticator App since it can be used internationally and it creates a positive user experience. While it does require a smart phone, the phone does not require network or cell phone service to use the app once installed.