Welcome to the Microsoft Teams Phone Project training page!

Owned by Caleb SE-Stipkovits (Deactivated)
Last updated: Oct 06, 2023 by Madelyn Ringstad
7 min read

What are Microsoft Teams Phones?

One of the many services that Teams offers is calling. This allows users to make and receive video and audio calls on their computer, phone, or other devices. Teams uses the user’s contacts to make and receive calls, similar to how a phone number works.

Teams Phones will bring significant benefits to our university including, but not limited to:

  1. Simplified communication: Teams Phones allow us to integrate voice, video, and chat communications in one place, streamlining the communication process.

  2. Flexibility: Teams Phones will allow users to work remotely from anywhere, enabling greater flexibility and productivity.

  3. Scalability: Teams Phones is scalable, making it simple to adjust users and features as we change.

  4. Cost savings: Teams Phones is a cloud-based solution that requires minimal hardware investment, resulting in cost savings.

Want to learn more about Teams? Visit our Microsoft 365 training page!

IT Services is currently in the process of implementing this across campus. If you are interested in becoming an early adopter, please fill out this form and we will contact you.

The standard will be to use your university issued computer to make and receive calls. If you are your department need a physical phone, please fill out this exception form. It will need to be approved by your VP or Dean and the CIO.

Quick Start Training Videos on Teams Phones

Get started with Teams Phones

Duration: 1:22 (min)

https://www.youtube.com/watch?v=PBfexfb2ULo&list=PLD3boy6eO4w-bAm7odckn7pfILJd8W9GF&index=1

Training Recordings-Teams Phones

Recording of ITS training-1 hour

Learn more about how to set up, use, and utilize Microsoft Teams calls!

This video is a recording from the ITS training, for shorter guides, please reference the videos above or our FAQ guide below.

Teams Phones Call Queue Video -Recording of ITS Training- 23 min.

Learn how to take calls on Teams and become familiar with several features of Teams calls!

FAQ’s

General FAQs

Once moved to Teams Calling, all Calls and IMs will be sent through Teams.  

Once your account is migrated, a dial pad will also appear in your Microsoft Teams application. Additionally, your Microsoft Teams application will ring when you receive a call to your university-assigned telephone number. 

  • Your direct extension is now tied to you through Teams, and you can answer calls from your desk, a personal cell phone, or anywhere you log in to the Teams App. 

  • You will have the ability to search for campus users by name and call them via your Teams Phone, call into meetings by audio only, and transfer seamlessly between meetings and calls on your computer, mobile device, or desk phone. 

Managing call settings can help you set up voicemail, change mic/camera details, make test calls, etc. Learn more about call settings from Microsoft Support!

  1. Caller ID will send your phone number and the name "Seattle University" for most users. (exception below)

  2. If you have been added to a call queue, your Caller ID will show as the queue department number and "SeattleU (Queue Name)" for all phone calls. This is a custom configuration we added by request for the service desk queue only. Other queues won't have this unless specifically requested.

Student employee licenses for Teams calling are available by request from their manager. Managers should contact their department's phone coordinator to request a license for a student employee. 

To view and manage the numbers you've blocked, select Settings (…)  next to your profile picture at the top of Teams and then choose Settings > Privacy.

Select Edit blocked contacts under Blocked contacts to see any numbers you've blocked and remove them from the list. 

To block anonymous calls, select Block calls with no caller ID. 

Calling FAQs

Voicemail FAQs