Welcome to the Microsoft Teams Phone Project training page!

What are Microsoft Teams Phones?

One of the many services that Teams offers is calling. This allows users to make and receive video and audio calls on their computer, phone, or other devices. Teams uses the user’s contacts to make and receive calls, similar to how a phone number works.

Teams Phones bring significant benefits to our university including, but not limited to:

Simplified communication: Teams Phones allow us to integrate voice, video, and chat communications in one place, streamlining the communication process.
Flexibility: Teams Phones will allow users to work remotely from anywhere, enabling greater flexibility and productivity.
Scalability: Teams Phones is scalable, making it simple to adjust users and features as we change.
Cost savings: Teams Phones is a cloud-based solution that requires minimal hardware investment, resulting in cost savings.

Table of Contents:

1 What are Microsoft Teams Phones?
2 Quick Start Training Videos on Teams Phones
- 2.1 Get started with Teams Phones
- 2.2 Making and receiving calls
- 2.3 Voicemail
3 Training Recordings-Teams Phones
- 3.1 Recording of ITS training-1 hour
- 3.2 Teams Phones Call Queue Video -Recording of ITS Training- 23 min.
4 FAQ’s
- 4.1 General FAQs
- 4.2 Calling FAQs
- 4.3 Voicemail FAQs

Want to learn more about Teams? Visit our Microsoft 365 training page!

IT Services is currently in the process of implementing this across campus. If you are interested in becoming an early adopter, please fill out this form and we will contact you.

The standard will be to use your university issued computer to make and receive calls. If you are your department need a physical phone, please fill out this exception form. It will need to be approved by your VP or Dean and the CIO.