Listed below are the current known issues we've identified, as well as recommended actions you can take while we work to resolve the issue. If you’re experiencing an issue not listed below, ​please contact Servicedesk@seattleu.edu 

Installation 

Problem: Unable to install Windows 11. 

Your device may not meet the minimum hardware requirements for Windows 11: 

Problem: The installation of Windows 11 will fail if you don’t have enough disk space. 

You need at least 20 GB of free disk space for the install to complete. If you run into this issue, you have several options:  

Free up space with Storage Sense 

Storage Sense can automatically free up drive space for you by getting rid of items that you don't need, like temporary files and items in your Recycle Bin. For more info, see Manage drive space with Storage Sense. 

Free up space with Disk Cleanup 

If your system doesn't have Storage sense, you can use the Disk Cleanup tool to delete temporary files and system files from your device. 

1. In the search box on the taskbar, type disk cleanup, then select it from the results. 

1. Select the check box next to the type of files you want to delete. (To view a description of each type of file, select the name.) By default, Downloaded Program Files, Temporary Internet Files, and Thumbnails are selected. Be sure to clear those check boxes if you don't want to delete those files. 

1. To free up even more space, select Clean up system files, and then select the type of system files you want to delete. Disk Cleanup will take a few moments to calculate the amount of space that can be freed up. 

1. After you’ve selected the types of files you want to delete, select OK, and then select Delete files in the confirmation window to start the cleanup. 

Delete personal files or move them to an external storage device 

Personal files such as videos, music, photos, and documents can take up a lot of space on your device. To see which files are using the most space: 

1. Select File Explorer from the taskbar and find the files you want to move. 

1. Under This PC in the menu on the left, select a folder to see what files are saved in it. The Videos, Music, Pictures, and Downloads folders usually contain the largest files that you’ve saved to your device. 

1. To see the size of the files in a folder, select View > Details. Right-click in the open space and then select Sort by > Size to show the largest files at the top of the list. 

1. If there are files you no longer need on your device, you can either delete them or move them to an external storage device like a USB drive or an SD card. 

Turn on OneDrive Files On-Demand 

You can save space by turning on OneDrive Files On-Demand, which stores a smaller placeholder file on your hard drive instead of the full-size file that's stored in your OneDrive account in the cloud. You'll be able to get to your OneDrive files from your PC without having to use up hard-drive space downloading full-size versions of them all. See Save disk space with OneDrive Files On-Demand for more information. 

General 

Problem: Snap layouts doesn’t show three-column layouts. 

You much have a display with an effective width of at least 1920 pixels to see three-column Snap layouts. 

Problem: Windows Wireless Projection isn’t working. 

This feature requires a display adapter that supports Windows Display Driver Model (WDDM) 2.0 and a Wi-Fi adapter that supports Wi-Fi Direct. 

Installation 

Problem: Downloading the consumer version of Microsoft Edge from microsoft.com/edge may cause Microsoft Edge settings to appear in a different language than the default for Windows. 

If the language you see isn’t what you expect, please follow the steps posted on the Microsoft Edge Community site to reset Microsoft Edge to your preferred language. 

Accessibility 

If you have any accessibility issues or feedback, please contact Microsoft accessibility support for enterprise customers. 

If you have a disability and need technical assistance, the Microsoft Disability Answer Desk is available to assist via phone (+1 800-936-5900) and chat. In addition, Microsoft also has an ASL option available for customers who are deaf or hard of hearing in the U.S. (+1 503-427-1234).