Computer Refresh FAQs

Welcome to the computer refresh FAQ page! Here you can find answers to your questions about the Computer Refresh Program (CRP), device requests and funding, and device accessories and extensions.

The Computer Refresh Program (CRP) ensures the efficient replacement of the computers used in our classrooms, computer labs, public spaces, and offices. The goal of this initiative is to provide Seattle University students, faculty, and staff with updated and reliable technological tools for their work and studies. Yearly, Information Technology Services is given funding by the university to replace devices in event spaces, labs, and public areas of campus. ITS then allocates the remaining funding to divisions, which is managed by CRP coordinators.

CRP Coordinators will identify who has the greatest need for a device. If you feel you need a new device reach out to your coordinator.

Devices running Windows 7 are required to be replaced. Computers older than four years and any computer that has performance, wear, or security issues are recommended to be replaced.

No. Old devices identified to be replaced must be recycled through the Computer Refresh Program to ensure that our inventory is accurate, secure, and up to date with technology standards. Considering this, we replace each computer one for one.  

In most cases, yes. Devices are identified due to a variety of factors, such as the age of the device or if it is a security risk. If your device has security risks, low performance, or damage to the exterior, then you should have your device replaced. Please work with your coordinator as they manage individual division’s Computer Refresh Program if you have questions. 

CRP funding is allocated proportionally by size. Full-time faculty are weighted as 1.0, part-time (under 0.8 FTE) as 0.5, and student workers as 0.25. The supplemental faculty funding uses the same logic but counts only faculty.

Currently, no. We want to ensure that CRP funds are being used to purchase computers and not department funds or personal funds. 

The CRP standard device offerings approved for funding: 13” Lenovo X13 Laptop, and 13” Yoga (touchscreen) Laptop. CRP is limiting the devices that can be used with allocated funding due to: 

  • More remote work encourages portable laptops for use at home or around campus 

  • The standard offerings are lightweight and portable 

  • Standard devices offer an affordable price point in comparison to non-standard devices. This allows for more devices to be purchased with the overall funding allocation per division 

  • Keeping fewer device types on campus aids our virtual environment, making updates cleaner and less complicated 

Specifically for Apple devices: 

  • Seattle University is trying to better leverage our finite resources and one way is to not buy Macs as they are more expensive. We have found very few use cases on campus that require Macs and often we are talking about a user preference for Mac rather than a business need. 

  • Apple has announced that they are moving away from Intel to their own chips, this means new devices won’t have the same long-term abilities as the previous Mac devices. There is a risk that Apple will only distribute their software for the new chips which will affect device performance for other software not supported by Apple. This will diminish the performance of the device causing Macs purchased going forward to not have the useful lifespan they previously enjoyed. 

Your data includes the saved documents, pictures, and desktop files on your device. Depending on delivery method and customer data requirements, users will be able to perform data migrations remotely or come to campus for ITS to migrate data. A CRP representative will work with the customer to determine the best fit. There are also instructions available for moving over bookmarks and browser data available. 
Note: The downloads and trash folders are never moved over.   

An in-person appointment window is approximately 60-90 minutes, from drop-off of your old device to pick-up of your new device. A CRP Team member will notify you once it is ready.

All Devices come with Office 365 (which includes Excel, OneDrive Desktop, OneNote, Outlook, PowerPoint, Teams, and Word), Google Chrome, Mozilla Firefox, Adobe Reader, VLC Media Player, Zoom, Cisco Jabber, Global Protect VPN, PaperCut Print Client, and Microsoft Endpoint protection. Microsoft Windows devices also include the Microsoft Edge browser. If you need additional software/applications on your new device, during the refresh process ITS reaches out to customers for additional software requirements.  

Users must provide business reasoning for requiring admin rights and submit a ticket to the Service Desk which will be reviewed by our Security Team. Note: Software Installation is not considered a business justification. If you need to install software on your device, please submit the software installation request form instead for a remote appointment and a technician will assist you.

CRP does not include monitors, but does include docking stations and locks. If you would like to purchase a monitor, that can be done with departmental funds. Please contact Technical Purchasing at or (206) 296-2240 for further pricing and quotes.

Note: A mouse and keyboard are provided for new desktops.

We offer two docking stations, the Lenovo ThinkPad USB-C Docking Station, and the Lenovo Powered USB-c Travel Doc, and both are compatible with Apple machines. With today’s computers coming with fewer ports it is recommended to have a dock if you need more ports.  Review your device specifics to determine what ports come with your model and if you need more. Please see the dock decision tree for more information on which dock will fit your needs. 

Additional RAM and memory are included in your CRP budget. Please let your Department Coordinator know so they can add it to the order form.

Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center