Improving Zoom Performance

Internet Connection

How good/fast is your internet connection?

Run a speed test and compare it to Zoom's bandwidth requirements. Your upload bandwidth should be at least 1.8mbps for 1080p video and screen sharing. You may need to upgrade your service with your Internet Service Provider.

Minimize other uses of bandwidth in your household by limiting nonessential internet use while you are using Zoom, such as gaming, music and video streaming.

Tips for Success

• Wired connections tend to be better than wireless connections.

• Plug into wall power if using a laptop.

• Mute yourself when you're not speaking to save bandwidth.

• If using computer audio is problematic, try to join the meeting by phone instead.

• Close other programs on your computer.

Video

• Uncheck "Enable HD"

• Turn off your virtual background.

• When not presenting, mute your video feed to conserve upload bandwidth.

This document was created in Fall 2020 collaboratively between Seattle University's Center for Digital Learning and Innovation (CDLI) and Information Technology Services (ITS). Updated 2025.