T-Mobile SIM Program-International Students Only

Owned by Madelyn Ringstad
Last updated: Sept 17, 2024
4 min read
1 Description of program | 1.1 This plan includes:  | 2 Pricing: | 3 Process | 3.1 Picking up their cards | 4 Terms and Conditions | 5 FAQ’s

Description of program

Partnering with T-Mobile we will be expanding last years International SIM card program pilot from first years to all students. This year, AY24-25, we will be offering it to all international students for 12 months. There are two different tracks: 1.) Students who participated last year and want to re-enroll at the same rate, and 2.) International students who did not participate in the program, but would like to enroll at the current rate. They will need to sign up through the correct form. (See links)

This plan includes: 

  • Unlimited voice, text messaging, and unlimited Internet data access using T-Mobile's 5G network and SIMs. 

  • Unlimited calling and texting between the U.S., Mexico, and Canada.

  • A local number, using their device.

  • T-Mobile In-Flight Airline Connection

  • Scam Shield services.

Links:

Sign up form (renewals)

https://forms.office.com/r/yAn5wDtF5Z

Sign up form (new enrollments)

https://forms.office.com/r/VU209TLSAX

Flier:

Pricing:

The cost of the plan will be added in full to their fall quarter bill, due September 20th.

New enrollments: $372 ($31/month)

Renewals (Pilot program members): $192 ($16/month)

Process

Students received a communication with a link to the sign up forms, one for renewals (8/19) and one for new enrollments (8/22). After they sign up, we will work with T-Mobile to order the SIM or eSIM. .Our goal is to have these ready for students the week of September 16th. The cost of this will be paid upfront on their FQ’24 bill. Once we receive their form we add their information to the SFS list to be processed.

Picking up their cards

  • Physical SIM

    • If they’ve signed up by September 15th, their card will be ready for you at the Welcome Workshop orientations (September 17th (UG) and September 19th (GR)). 

    • Students who enroll after the 15th can pick up their cards at the IT Service Desk on the third floor of the Lemieux Library. We will contact you when your SIM is ready to be picked up. 

  • eSIM

    • We will be working with T-Mobile to install these remotely in batches on Sept 17th.

    • Students will receive a communication once this is complete.

Terms and Conditions

There will be no refunds. Seattle University will administer the plan and authorized staff members will have access to general usage data. You will not be an authorized user on this account, but you will be able to utilize our Service Desk for support. This program is for international students only for service for 12 months during the academic year, September-June, and does not renew. 

They will need a compatible device for the SIM card to work. To check and see if the device is compatible, please visit the T-Mobile website for more information.  http://www.t-mobile.com/resources/bring-your-own-phone#imeiextender  

FAQ’s

Frequently Asked Questions for the T- Mobile International SIM Program 

Signing up: 

Q: What is the deadline to sign up? 

A: To be enrolled for the 24-25 academic year you must sign up by September 19th.  

Billing:

Q: How will the billing appear?
A: If you’ve already paid your tuition, a new charge of $372 for the fall term will be added to your account in the SU Portal. Tuition is technically due on September 20th.

The bill will appear by Sept 18th. If not showing up already.

Set up :

Q: When can I pick up my SIM card?

A: Undergrad orientation on September 17th, Grad orientation on the 19th. If you are not able to pick up your card at the event or signed up after, your card will be available at the Service Desk on the 3rd floor of the LEML library. We will contact the student when their card is ready to be picked up.

Q: What is the process for activating an eSIM? 

A: Once we have their information, the IMEI on their device, we will put in a request to T-Mobile to process. Once processed, the student will just need to follow the prompts on the device. From that point the device will be active. 

Your eSIM will be activated on Orientation day Sept 17th. If your eSIM is not activated by September 17th, please visit the booth for assistance.

Q: My phone is not compatible with a T-Mobile SIM card. What are my options? 

A: They must provide a compatible phone for this to work. Here is their page for checking compatible phones https://www.t-mobile.com/resources/bring-your-own-phone#imeiextender  If a phone is not compatible, they will need to purchase a device that will work. We will not provide a phone. All of the iqoo’s are incompatible with our network. 

Q: I just signed up for T-Mobile, can I switch to this plan? 

A: If it is within the 14 day period, you can cancel your plan and sign up with us. If this included a new phone, you may need to pay a restocking fee. (Please note, this program only includes a SIM card, you will need to provide the phone.) 

Q: I would like my number moved over, is this possible? 

A: No, at this time we cannot support taking over ownership of outside lines, and will only be able to offer new numbers that already attached to our account.

Q: I would like to take ownership of the line after the program is over, is this possible?

A: With most carriers we can port your number over to T-Mobile. However, there are some companies that do not allow this. Once the program is over, we will send a communication out with information on when your line is eligible to have you take ownership and the next steps.

They will need our account number, and send a list to T-Mobile with the lines that are authorized to port out. For the pilot program members who elect to port their lines, they have until Sept 13th to let us know. We will batch the requests to T-Mobile to release the lines, and they will then need to work on their own to set up their account and have the line moved. l

Contract: 

Q: How long is the contract? 

A: This program is set up for 12 months starting in September 20 2024-September 20 2025.

Q: Is there any way I can extend?

A: No plans to extend at this point, but we will revisit towards the end of the program.

General:

Q: We received a question that is not covered in this article, who can I follow up with?

A: Madelyn Ringstad can answer historical questions about the program. Astha Arora can answer questions about the current program and connect with T-Mobile on troubleshooting.