Troubleshooting Adobe Acrobat DC for Windows

Owned by Bry Walters (Deactivated)
Last updated: Sept 15, 2020 by Jasper Kinnay (Deactivated)
1 min read

Adobe is asking me to ‘Try or Buy’

Solution

When you install and launch Acrobat DC on a Windows computer and sign in, if you see a Try or Buy prompt, please do the following:

  1. Exit Acrobat DC, if it is running.

  2. Download the AcrobatStudentAccess.zip file and extract it on your computer.

  3. Right-click the included EXE file and choose Run as Administrator. (If you do not have administrator rights, please contact the Service Desk).

  4. Start Acrobat DC. It should now launch without asking you to sign in.

If you need further guidance, Adobe has FAQ's you may reference. 

Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center

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