How to Access a Shared Mailbox in Outlook on the Web

Using Outlook on the Web, you can add the shared mailbox to your folder list (Option 1) or open the mailbox in a new window (Option 2).

Option 1

This option adds the shared mailbox to your folder list.

1. From your mail folder list, right click the Folders heading and choose Add shared folder or mailbox

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2. Enter the email address of the shared mailbox you want to add and click Add. As long as you have permission to access the mailbox, it will appear in your folder list.

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Option 2

This option opens the shared mailbox in a new window. In addition to viewing email, it allows you to access mailbox settings to manage rules, forwards, and auto-replies.

1. Once you are looking at your inbox, look to the upper-right for a circular icon. This can contain your initials or your profile photo.

2. Once you’ve clicked it, click ‘Open another mailbox...’

3. In the pop-up that appears, begin typing the email of the Shared Mailbox until you see it in the list, then click it in the list.

4. This will open a new window with the Shared Mailbox email. You are now acting as the Shared Email. 

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