How to Install One of the Softphone Options

Owned by Sahira Zaheen (Deactivated)
Last updated: Nov 15, 2023 by Max Thornton
3 min read

ITS supports two softphone products, Cisco Jabber & Cisco IP Communicator, that extend SeattleU phone service to certain computer and/or mobile device platforms. Softphone applications require administrator access when installing on Windows or Mac computers. Both softphone applications provide the following services based on the user's office phone number:

  • receive calls made to your SeattleU phone number

  • make calls from your SeattleU phone number and display that number in Caller ID

  • put calls on hold 

  • access your voicemail to listen to messages, delete messages, or change your voicemail greeting

If you require additional assistance after reading through the provided instructions, please fill out the Phone Support Form. For information on how to install one of our softphone options, please reference the grid below.

How do I install one of the softphone options?

First, please look at the list of extensions configured for Jabber to see if your extension has been configured.

Device Type

Jabber

(I'm on the list!)

Jabber

(I'm not on the list.)

IP Communicator

(Windows Computers Only)

Device Type

Jabber

(I'm on the list!)

Jabber

(I'm not on the list.)

IP Communicator

(Windows Computers Only)

Personal Computer

Follow the provided instructions 

Fill out this form

Fill out this form

Mobile Phone (iPhone or Android)

Fill out this form

Fill out this form

not available

SU-owned Computer - I have admin rights.

Follow the provided instructions 

Fill out this form

Fill out this form

SU-owned Computer - I don't have admin rights.

Fill out this form

Fill out this form

Fill out this form

Cisco Jabber

Jabber is a softphone application that turns your computer into your Seattle University telephone. The Jabber client is downloaded onto the device and allows incoming and outgoing calls to and from your SeattleU telephone number on that device. When placing calls from Jabber on your computer, your Seattle University telephone number is displayed as the caller ID.

  • Available for Windows 7 or later, Mac OS 10.11 or later, iPhone, and Android Smartphones. Android tablets and iPads are not supported.

  • Supports one phone line. Multiple line support may be added in the future.

  • Connects to our phone system directly over the internet. No VPN required.

  • Installation on Windows or Mac OS requires a USB headset.

  • Most campus phone numbers allocated to an individual, as opposed to a department or call center, have been preconfigured for a Windows or Mac OS Jabber softphone. If your extension is on thelist of extensions configured for Jabber (updated monthly), you can proceed to install Jabber for Windows or MacOS if you meet the requirements listed in the installation documents below. If your extension is not on the list, please fill out the Phone Support Form.

Windows Computers:

Mac OS:

Mobile Devices:

Cisco IP Communicator

Cisco IP Communicator is a softphone application that turns your computer into your Seattle University telephone. The client is installed on your Windows computer and allows incoming and outgoing calls to and from your SeattleU telephone number on that device. When placing calls from Cisco IP Communicator on your computer, your Seattle University telephone number is displayed as the caller ID.

  • Available for Windows only. No other device platforms are supported.

  • Supports multiple phone lines.

  • Requires a VPN connection to the SeattleU network.

  • Requires a USB headset.

Windows Computers:

 

Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center