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This application is compatible with Windows versions 10 or 11, either 32-bit or 64-bit. It is not compatible with:

• Windows 10 UWP (devices running the ARM processor including Microsoft Surface Pro X). This device requires a different GlobalProtect client. Please open a ticket with servicedesk@seattleu.edu requesting the GlobalProtect client for Windows UWP.

• Any Windows operating system version categorized as end-of-support by Microsoft, including Windows XP, Windows 7, or Windows 8

• Windows RT

This setup guide covers two user scenarios

1. Installing on an ITS-managed Windows computer

2. Installing on a personal Windows computer

ITS-managed Windows Computer

1. In the Windows Search field enter company portal then click the Company Portal App

2. Click the Apps option at the left

3. Locate GlobalProtect in the Apps list, or enter global protect in the Search apps field at the top of the window

4. Click GlobalProtect then click Install

5. Open GlobalProtect. If prompted for the Portal enter remote.seattleu.edu .

6. Enter your SeattleU userID in the form username@seattleu.edu when prompted

7. Enter your password when prompted

8. Complete the multi-factor authentication when prompted. Once successfully authenticated, GlobalProtect will show Connected as shown below.

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NOTE: The GlobalProtect client caches your username and password after the first successful connection. When you click Connect in future GlobalProtect sessions, you will not be prompted to enter your username and password as long as you have authenticated to any SeattleU resource requiring multifactor authentication within the last 7 days from this computer.

To run GlobalProtect as a different user, such as a student employee account, you have to log out of all Microsoft authenticated services. Review https://seattleuniversity.atlassian.net/wiki/spaces/TKS/pages/282984460/Change+Account+Used+to+Log+In+to+GlobalProtect for the necessary steps.

Personal Windows Computer

1. In the Windows Search field enter company portal then click the Company Portal App

2. Click the Apps option at the left

1. Open the GlobalProtect file share on Sharepoint, open the Mac folder, and download the Mac installation package. Campus users with an active login have access to the shared folder.