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GlobalProtect Windows Setup Guide

GlobalProtect Windows Setup Guide

Owned by Janelle Cortez (Deactivated)
Last updated: Jan 31, 2025 by Clint Dicus
3 min read

Please be aware of the following requirements before installing and using GlobalProtect:

  1. SeattleU staff, faculty, and student accounts must be configured for multifactor authentication. Please review this support document if you have not yet setup multifactor authentication.

  2. This application is compatible with Windows versions 10 or 11, either 32-bit or 64-bit

  3. This application is not compatible with:

    • Windows 10 UWP (devices running the ARM processor including Microsoft Surface Pro X). This device requires a different GlobalProtect client. Please open a ticket with servicedesk@seattleu.edu requesting the GlobalProtect client for Windows UWP.

    • Any Windows operating system version categorized as end-of-support by Microsoft, including Windows XP, Windows 7, or Windows 8

    • Windows RT

This setup guide covers two user scenarios

  • Installing on an ITS-managed Windows computer

  • Installing on a personal Windows computer

The GlobalProtect vpn client cannot be used on either the Seattle University wired or WiFi networks, by design.

Are you using your own personal Windows computer?

 

  1. SeattleU staff, faculty, and students with a valid SeattleU username can download the GlobalProtect Windows client from here. The application is hosted at the SeattleU ITS Sharepoint site.

  2. Save the file to your Downloads folder

  3. Double click the GlobalProtect file to begin the installation

  4. Click Next through the prompts to complete the installation

  5. Open GlobalProtect

  6. When prompted for the Portal enter remote.seattleu.edu

  7. Enter your SeattleU userID in the form username@seattleu.edu when prompted

  8. Enter your password when prompted

  9. Complete the multi-factor authentication when prompted. Once successfully authenticated, the GlobalProtect window will show Connected as shown below. You are now connected to the internal SeattleU network and you can access secured internal resources.

image-20241023-214524.png

NOTE: The multifactor authentication in GlobalProtect caches your username and password after the first successful connection. When you click Connect in future GlobalProtect sessions, you will not be prompted to enter your username and password if you have authenticated to any SeattleU resource requiring multifactor authentication within the last 7 days from this computer.

To run GlobalProtect as a different user, such as a student employee, you have to log out of all Microsoft authenticated services in order to be prompted for a different username and password. The steps are detailed in (pending).

Are you using a Windows Computer managed by ITS/Seattle University?

NOTE: This method will install the pre-packaged application and does not require Admin privileges.

  1. In the Windows Search field, enter company portal then click the Company Portal App

  2. Click the Apps option at the left

  3. Locate GlobalProtect in the Apps list, or enter global in the Search apps field at the top of the window

  4. Click GlobalProtect then click Install. The only prompt you will receive is when the installation is complete.

  5. Open GlobalProtect

  6. If prompted for the Portal enter remote.seattleu.edu

  7. Enter your SeattleU userID in the form username@seattleu.edu when prompted

  8. Enter your password when prompted

  9. Complete the multi-factor authentication when prompted. Once successfully authenticated, the GlobalProtect window will show Connected as shown below. You are now connected to the internal SeattleU network and you can access secured internal resources.

image-20241023-214524.png

NOTE: The multifactor authentication in GlobalProtect caches your username and password after the first successful connection. When you click Connect in future GlobalProtect sessions, you will not be prompted to enter your username and password if you have authenticated to any SeattleU resource requiring multifactor authentication within the last 7 days from this computer.

To run GlobalProtect as a different user, such as a student employee, you have to log out of all Microsoft authenticated services in order to be prompted for a different username and password. The steps are detailed in (pending).