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Permissions can take up to an hour to reach all systems. If you don’t see the newly added shared mailbox, wait an hour and restart Outlook again.

Additional Information

For additional information on using shared mailboxes, please see the following Microsoft documentation:

Open and use a shared mailbox in Outlook (microsoft.com)

Visit 365 Outlook Mac Support for detailed instructions on how to add a shared mailbox for a Mac laptop.

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Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center

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