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titleHow do I sign up for CRP?

CRP Coordinators will identify who has the greatest need for a device. If you feel you need a new device reach out to your coordinator.Please create a Jira ticket for a CRP request.

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titleHow do I know if a device needs to be replaced?

Devices running Windows 7 are required to be replaced. Computers older than four years and any computer that has performance, wear, or security issues are recommended to be replaced.

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titleDo I have to upgrade if my device is identified for replacement?

In most cases, yes. Devices are identified due to a variety of factors, such as the age of the device or if it is a security risk. If your device has security risks, low performance, or damage to the exterior, then you should have your device replaced. Please create a Jira CRP ticket and ITS will work with your coordinator as they manage individual division’s Computer Refresh Program if you have questions. you on the refresh.

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titleHow is CRP funding allocated to each division/department?

CRP funding Funding is allocated proportionally by size. Full-time faculty are weighted as 1.0, part-time (under 0.8 FTE) as 0.5, and student workers as 0.25. The supplemental faculty funding uses the same logic but counts only facultyto ITS by the university.

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titleCan I use department funds or personal funds to get a more expensive device from CRP?

Currently, no. We want to ensure that CRP funds are being used to purchase computers and not department funds or personal funds. 

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titleWhy are Mac and desktop consdered considered "exception devices" for CRP funding?

The CRP standard device offerings approved for funding: 13” Lenovo X13 Laptop, and 13” Yoga (touchscreen) Laptop. CRP is limiting the devices that can be used with allocated funding due to: FY25: Dell Latitude 7350 (Non-Touch)Intel Core Ultra 5, 16GB, 256GB SSD, Windows 11 Pro

  • More remote work encourages portable laptops for use at home or around campus 

  • The standard offerings are lightweight and portable portable. 

  • Standard devices offer an affordable price point in comparison to non-standard devices. This allows for more devices to be purchased with the overall funding allocation per division 

  • Keeping fewer device types on campus aids our virtual environment, making updates cleaner and less complicated 

Specifically for Apple devices: 

  • Seattle University is trying to better leverage our finite resources and one way is to not buy Macs as they are more expensive. We have found very few use cases on campus that require Macs and often we are talking about a user preference for Mac rather than a business need. 

  • Apple has announced that they are moving away from Intel to their own chips, this means new devices won’t have the same long-term abilities as the previous Mac devices. There is a risk that Apple will only distribute their software for the new chips which will affect device performance for other software not supported by Apple. This will diminish the performance of the device causing Macs purchased going forward to not have the useful lifespan they previously enjoyed. 

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titleWhat are the system and application standards for new Mac & Windows devices?

All Devices come with Office 365 (which includes Excel, OneDrive Desktop, OneNote, Outlook, PowerPoint, Teams, and Word), Google Chrome, Mozilla Firefox, Adobe Reader, VLC Media Player, Zoom, Jabber, Global Protect VPN, PaperCut Print Client, and Endpoint and Microsoft Endpoint protection. Microsoft Windows devices also include the Microsoft Edge browser. If you need additional software/applications on your new device, during the refresh process ITS reaches out to customers for additional software requirements.  

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titleDo I need a docking station for my laptop?

We offer two docking stations, the Lenovo ThinkPad USB-C the Mokin Docking Station, and the Lenovo Powered USB-c Travel Doc, and both are compatible with Apple machines. With today’s computers coming with fewer ports it is recommended to have a dock if you need more ports.  Review your device specifics to determine what ports come with your model and if you need more. Please see the dock decision tree for more information on which dock will fit your needs. 

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titleWhat if I need more RAM or memory?

Additional RAM and memory are included in your CRP budget. Please let your Department Coordinator know so they can add it to the order formITS known in the ticket if you have any specific requirement related to added RAM or memory.

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Info

Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center

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