Step-by-step:
Outlook is sometimes able to detect what shared accounts we have permissions to. If it is able to do so, the shared email account will automatically show up underneath your primary user inbox in Outlook.
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If Outlook is unable to do this automatically, you can always manually add the shared account by taking the following steps,
To add a shared mailbox to Outlook:
In Outlook click on File
Click on Account Settings and then Account Settings again from the dropdown menu
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3. Highlight your email address and then click on Change…
4. Click More Settings…
5. Click on the Advanced tab
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6. Click on Add…
7. Type the name of the shared mailbox and click OK
8. Click Apply
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9. Click Next
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10. Click Finish
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Shared mailboxes you have access to are automatically added to your folder list when Outlook starts. After being granted access to a new shared mailbox, simply restart Outlook. The new mailbox can then be found in the folder list:
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Permissions can take up to an hour to reach all systems. If you don’t see the newly added shared mailbox, wait an hour and restart Outlook again. |
Additional Information
For additional information on using shared mailboxes, please see the following Microsoft documentation:
Open and use a shared mailbox in Outlook (microsoft.com)
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Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center |
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