MFA First time Set UP Guide

Instructions

1. When signing into a Microsoft Application, you may be prompted for your SeattleU username, and MFA is enabled you’ll see the following page requiring more information.  

2. Choose Next.

3. Your available authentication methods are “Authentication phone,” “Office phone” and “Mobile app”.   

   1. All 3 options are broken out in steps below. Please note if you plan to travel internationally you will want to set up the mobile app ad text and phone calls may not work. 

If you select “Authentication phone”: 

1. Choose either to receive a text message or voice call for authentication. 

   1. Note: This is how MFA will contact you to verify your identity. Please consider which works best for you, receiving a text message with a 6-digit code to enter or a computer-generated call that asks you to hit the pound button to authenticate. 

2. Enter your cell phone number with area code you wish to use. 

3. Choose “Send me a code by text message” or “call me.”  

4. Then click Next. 

5. Follow the prompts to verify by the phone method selected. 

   1. For the “Send me a code by text message” option: 

      1. You will receive a text message with a 6-digit code, enter it to complete set up and select verify. 

   2. For the “Call me option”:  

      1. You will receive a phone call from 206-296-5571 

      2. When you answer the phone, an automated voice message will say, "thank you for using the Microsoft sign in verification system, please press the pound key to finish your verification". 

      3. If you press the pound key and are successfully authenticated, then you will receive this message, "your sign in was successfully verified". 

If you select “Office phone”: 

1. Your Seattle University office phone number should be displayed on the screen. If it is incorrect or not shown you will need use the Directory Update Form to update your office number.   

   1. This change could take 24 hours to be added. 

2. Click Next. 

3. MFA will prompt verification via a phone call to your office phone. Follow the prompts on the phone call.  

   1. You will receive a phone call from 206-296-5571 

   2. When you answer the phone, an automated voice message will say, "thank you for using the Microsoft sign in verification system, please press the pound key to finish your verification". 

   3. If you press the pound key and are successfully authenticated, then you will receive this message, "your sign in was successfully verified". 

If you select “Mobile App” follow the instructions below or watch Microsoft’s How to register for Azure Multi-Factor Authentication. 

Note: If you use a phone lock on your device you may be asked during the set up process to enter your phone lock authentication( pin, fingerprint, etc.) and every time MFA needs to be authenticated via the app. 

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