Custom Jira Response

1) Initial response on an unassigned ticket.

Hello [User],

Thank you for submitting your request to InformSU Jira. We would like to inform you that your Jira ticket has been received and will be prioritized in our queue.

We appreciate your patience while we attend to your ticket. We will keep you informed of any progress made and hope to get back to you as soon as we can.

Thank you for your understanding.

Best regards,

The InformSU Team