Step-by-step:
Outlook is sometimes able to detect what shared accounts we have permissions to. If it is able to do so, the shared email account will automatically show up underneath your primary user inbox in Outlook.
If Outlook is unable to do this automatically, you can always manually add the shared account by taking the following steps,
To add a shared mailbox to Outlook:
In Outlook click on File
Click on Account Settings and then Account Settings again from the dropdown menu
3. Highlight your email address and then click on Change…
4. Click More Settings…
5. Click on the Advanced tab
6. Click on Add…
7. Type the name of the shared mailbox and click OK
8. Click Apply
9. Click Next
10. Click Finish
Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center