Internal Use Only
Issue: I need to update my MFA settings
If a user needs to update their Azure MFA settings, they can follow the steps below. The Service Desk cannot update MFA for a user. Only the user can update their settings. The Service Desk can only clear current MFA settings.
Open a browser and navigate to https://aka.ms/mfasetup
The user will need to authenticate and complete a MFA prompt
Then, you are permitted to do the following:
Select a default method security verification method
Call my authentication phone
Text code to my authentication phone
Call my office phone
Notify me through app – preferred
User verification code from app or token
Add or change a phone number
Setup the Microsoft Authentication App
Delete your account from the Microsoft Authentication App
