Issue: I need to update my MFA settings
If a user needs to update their MFA settings, they can follow the steps below. The Service Desk cannot update MFA for a user, only the user can update their settings. The Service Desk can clear current MFA settings for the user to reset. If you forgot your device, please contact the Service Desk for help.
Open a browser and navigate to https://aka.ms/mfasetup
The user will need to authenticate and complete a MFA prompt
Then, you are permitted to do the following:
Select a default method security verification method
Call my authentication phone
Text code to my authentication phone
Call my office phone
Notify me through app – preferred
User verification code from app or token
Add or change a phone number
Setup the Microsoft Authentication App
Delete your account from the Microsoft Authentication App
