Waiting room will be enabled by default for all meetings after August 16, 2020. This is a security measure Zoom added in order to ensure all participants joining the meeting should be there. It is intended to catch any malicious users before they crash or “Zoom-bomb” your meeting.
Note the following:
Users who authenticate via Single Sign-On (SSO) with their SU email address will bypass waiting room.
Any host, co-host, or participant who bypassed the waiting room may admit participants from the waiting room.
Starting on September 27, 2020 Zoom will force all meetings to use passcodes or waiting rooms. If nothing is enabled, by default Zoom will enforce waiting room.
How do I know if Waiting Room is enabled for my meeting?
Desktop Application
Open the Zoom desktop application by double-clicking on the Zoom icon.
Click on the blue Schedule button to create a new meeting. Make sure the blue checkbox for waiting room is checked.
To check on previously scheduled meetings, click on the Meetings option on the top and click on Edit.
See the above screen on step 2, make sure the box is checked next to Waiting Room.
Web App
Log in at https://seattleu.zoom.us with your SU credentials.
Click on Settings on the left side menu.
Check that the blue toggle is on the right side for enabled, click the toggle to gray to disable.
Can I Disable Waiting Room?
Yes. However, it is recommended that you then use passcodes for your meetings as a best practice security measure.
Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center