Reset Your SU Password

Owned by se-choy4@seattleu.edu (Deactivated)
Last updated: Dec 12, 2024 by David Abney
4 min read

New Students: Use the information in your welcome email to activate your account.

Please select one of the following for password reset instructions. 

Seattle University students, faculty, and staff are provided with a single network account. These network accounts provide access to SU applications and services, including email, Canvas, and SU Online. SU network accounts support the following safety feature:

  • Accounts lockout automatically after 15 failed login attempts within 30 minutes. After 30 minutes, your account will automatically unlock. 

Password Requirements

Your Seattle University password must meet the following criteria:

  • Must be at least 12 characters

  • Must be different than the last 10 passwords used

  • Password cannot contain your name or a simple word

Password Reset

Pre-requisite: Registering for Password Reset

Existing Seattle U students, faculty and staff will need to register before resetting their password.  Please follow the directions below:

  1. Go to outlook.com/seattleu.edu and try to log into your account.

  2. You will be prompted with a series of different authentication methods to use (authenticator app, mobile phone, alternate email or security questions). You are only required to set up one. Please choose whatever method is most convenient for you. If you missed the prompt, navigate to https://myaccount.microsoft.com > Security Info > Update Info.

  3. Once you have set up your authentication, you can continue to reset your password.

Reset a forgotten password through Microsoft Password Reset

*This only works after users set up password reset option or MFA. It will not work for locked, compromised, and non-AADPLicense accounts

  1. Go to https://passwordreset.microsoftonline.com 

  2. Enter your  User ID (Ex. username@seattleu.edu) and the recaptcha.

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  1. Follow the authentication process.

  2. Create a new password and click 

  3. Finish.

    1. Note: You will need to login to your workstation with your new password.

Reset a password if you know your old password

  1. Go to https://myaccount.microsoft.com and log in with your current credentials.

  2. Once logged in, select the Password > Change Password option.

  3. Enter in your new password in the New password field and re-type it in the Confirm new password field and select Submit.

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  1. If your login session has been active for a while, this option may fail and you will be asked to enter your Old password (current password) first. Please enter the old password, new password, confirm the new password and click Submit if that option is required.

 

Password Reset for Alumni, Jesuits, and Guests

 Please select one of the following links to reset your password. 

I forgot my password...

Please call the Service Desk at 206-296-5571.

I know my password but want to change it...

The "I know my password but want to change it" option will only work for passwords that are not expired.

  • Enter your SU Login User ID (not email address)

  • Enter your current SU password in the Old Password field

  • Enter your new password twice

  • Click Change Password

Check for typos! If you receive an "Identity cannot be verified" error message, make sure that you have entered the correct information in each field. 

Mac Users: Reset your keychain with the help of this support article.

Confirm your records: If you have checked the form for data entry mistakes, but still receive the "Identity cannot be verified" error, contact the university to make sure that there are no typos in your records.

  • Students should contact the Office of the Registrar at 206-220-8030.

  • Faculty should contact Faculty Services at 206-296-6142.

  • Staff should contact Human Resources at 206-296-2100.

Third-Party Proxy Password Reset

  • For parents, spouses, and guardians accessing mySeattleU.

  • Email servicedesk@seattleu.edu or call the IT Service Desk at (206) 296-5571.

  • If emailing, make sure to send the email from the account where you originally received your login information. Include your name, username, student’s name, and student’s Seattle U ID in the body of the email.

  • If calling, be prepared to give your account’s associated email address as well as the above information.

Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center

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