mySeattleu Proxy Account - Proxy User Cannot See Any Menu.

After confirmed the case happens in mySeattleu and student provided access to the caller.

  1. Ask the caller to send the snapshot after login to mySeattleu or have zoom call to view - included URL of the browser.

  2. If the URL bar is only containing please ask the caller to include this extension at the end of the URL - ?hideProxyDialog=false

  3. It means update the URL from to

  1. The dialogue box below should be popped up.


  2. Ask the caller to click the tab with the student’s name and click ‘Continue’ button. The menu should be show up.

  3. If it does not resolve the issue, please send message to Colleague Support (@Gary Chan @Anthony Chan @Mattie Watts @Tommy Zumstein)