Protected/Encrypted PDFs

Owned by Janelle Cortez (Deactivated)
Last updated: Dec 18, 2024 by Anastasia SE-Spangler
2 min read

Note: The Azure Information Protection product has been retired as of April 2024. Protected PDF’s can still be opened as outlined in this article.

Azure Information Protection Retirement Notification

This article describes the protected PDF readers that are supported for Azure Information Protection (AIP). Protected PDF readers enable users to open those encrypted PDFs and view the sensitive information contained. More information can be found on this page. Most tickets that come in will look similar to the screenshot below.

Solution: View the protected/encrypted PDF in Microsoft Edge

Microsoft Edge offers built-in support for viewing PDF files that are classified and protected. Edge eliminates the need to install or configure any extra settings or software.

Supported versions include:

  • Windows: Windows 10 and previous versions through Windows 8.

    For more information about earlier versions, see Support for previous formats.

  • Mac: macOS versions 10.12 and above

Instructions:

  1. Check which Microsoft Edge version is installed on your system.

  2. If the Microsoft Edge version is 83.0.478.37 or above, you can open protected files directly in the Edge browser.

  3. To open PDF files, click Open > Open in browser.

Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center