Adobe Apps - Fix Trial/Expired error message

Owned by Janelle Cortez (Deactivated)
Last updated: Dec 02, 2024 by Alicia Goodwin
2 min read

For users affected by the Adobe deactivation and have a Pro license, please follow the steps below.

Signing out and signing back in usually resolves this issue.

See also Adobe documentation: Resolve Trial and license expired errors

  1. Launch Acrobat Pro or the Creative Cloud desktop app. Click the profile icon in the upper-right corner of the app and click Sign Out.

     

    You can also do it from the Acrobat Pro toolbar:

     

  2. Completely close out of the Adobe app

  3. Re-open the Adobe app (ex: Acrobat Pro or Photoshop)

  4. Sign back in with the account associated with your subscription (usually your SU credentials and the company/school option).

     

Need additional help? Submit a ticket with the Service Desk here: IT Service Desk Help Center