MFA: Frequently Asked Questions
- Genna Magnan
- Eric Eason
- 1 Who is currently impacted by MFA?
- 2 What applications/systems are currently protected with MFA?
- 3 How often do I have to re-authenticate?
- 4 What are my authentication options?
- 5 I am an international student or will be traveling abroad, which authentication method should I choose?
- 6 How do I set up the Microsoft Authenticator App on my phone?
- 7 What if I don't want to use my personal device or do not own a smart phone?
- 8 How do I change or update my authentication method?
- 9 If I have an elevated account, do I have to enroll in MFA?
- 10 What if I forget my mobile device at home?
- 11 What if I experience issues with MFA?
- 12 Do I have to go through MFA steps to teach on a classroom podium computer?
Who is currently impacted by MFA?
MFA is required for all Seattle University accounts.
What applications/systems are currently protected with MFA?
Review our MFA Frequency Settings Guide to review all applications effected.
How often do I have to re-authenticate?
The current settings require reauthentication for GlobalProtect VPN every 7 days. Other applications have varying amounts of time, please review our MFA Frequency Settings Guide for a full list.
You will need to re-authenticate on each device and each browser you use.
What are my authentication options?
You will be able to choose a primary authentication method when you register, which you can change or update at any time. IT Services recommends using the Microsoft Authenticator app push notifications as it works internationally and provides a better user experience. International users should use the Microsoft Authenticator Application via their phone. Current options are outlined below:
Verification Method | Description |
|---|---|
Mobile Notification (Microsoft Authenticator Application Required) | A push notification is sent to the Microsoft Authenticator app on your smartphone asking you to verify your log in. (This option is recommended for international users) |
Verification Code (Microsoft Authenticator Application Required) | The Mobile Microsoft Authenticator app will generate a verification code that updates every 30 seconds. You will be asked to enter the most current verification code in the sign-in screen. |
Other Authentication Application | An example would be Google Authenticator. |
Text Messages | A text message with a 6-digit code is sent to your mobile device that you will input to complete the authentication process |
Phone Calls | A call is placed to your mobile phone asking you to verify you are signing in. Press the # key to complete the authentication process. |
I am an international student or will be traveling abroad, which authentication method should I choose?
Anyone who is traveling abroad should use the Microsoft Authenticator Application on their device. Text messages and phone calls may not be accessible during travel.
How do I set up the Microsoft Authenticator App on my phone?
Use our MFA First Time Set Up Guide or watch Microsoft’s How to register for Azure Multi-Factor Authentication. For questions regarding the Microsoft Authenticator App, please refer to Microsoft's Authenticator page.
What if I don't want to use my personal device or do not own a smart phone?
Information Technology Services offers authentication tokens (a small device the size of a USB) that generate verification codes much like the Microsoft Authenticator Application. You will need to carry this with you at all times to authenticate your identity for MFA. Please submit a request for an authentication token.
How do I change or update my authentication method?
You can make changes to your authentication settings by visiting Microsoft's Security Verification page. For instructions follow our MFA Settings Guide.
If I have an elevated account, do I have to enroll in MFA?
Yes, you will be prompted to enroll in Microsoft MFA for each account you own, including elevated accounts.
What if I forget my mobile device at home?
If you forget your mobile device at home, you can use your backup authentication method. If that doesn't solve the problem, please contact the Service Desk at servicedesk@seattleu.edu or 206-296-5571.
What if I experience issues with MFA?
You can contact the Service Desk at servicedesk@seattleu.edu or 206-296-5571 or review Microsoft’s MFA Troubleshooting Page
Do I have to go through MFA steps to teach on a classroom podium computer?
MFA will not be required on podium computers in classrooms, conference rooms, and labs except when the podium computer is using the VDI. Please note, you will still be prompted for MFA from any device if you access information on mySeattleU, SUOnline, Colleague UI, Terminal Four, or if you connect to the Global Protect VPN.