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Etrieve Inbox

Etrieve Inbox

Owned by Nayif Alhomoud (Deactivated), created
Last updated: Dec 12, 2024 by Anastasia SE-Spangler
4 min read

This video goes over the inbox item in Etrieve Forms, and the email notifications tied to your Etrieve Inbox.

This support page contains both a video guide and a support article. They both contain the same set of information/instructions.

 

Video Guide

 

Support Article

 

Notification Email - “SU Forms: Your Action is Required”

  • When your action is required to act on a form, you will receive an email notification as shown:

An Example notification by email

 

  • The email notification will always have the same subject - “SU Forms: Your action is required” and the same sender “Seattle U Forms” as shown:

     

    The body of the email notification will contain four items:

  1. The name of the form that requires your action:

     

  2. A link that will directly take you to the form in question:

     

  3. Contact info for the department responsible for processing the form:

     

     

  4. A link to a self-help guide on using Etrieve Forms at Seattle University:

 

Following the Link in the Email Notification

Clicking on the link in the email notification will take you directly to the form at your Seattle University Etrieve Forms page:

 

  • The form in question from the email notification will be opened in the right panel where you can take the appropriate action

     

    screenshot5.png

     

Your Inbox at Etrieve Forms

  • The form in question, the same form from the email notification, also lives in your Etrieve inbox as shown:

     

    screenshot5.png

     

  • Manually accessing your Etrieve Inbox is another way to find forms that require your action.

     

  • If you click on Inbox, you will see a list of all forms that require your action. Each listed form will contain:

    • The name of the form

    • Personal identifiers regarding the form

    • The name of the last user who took action on the form and sent it your way

 

inbox_packages.png

 

  • If you click on one of the forms in your inbox, the right panel will open that form, and the page will look exactly like the link we followed from the email notification earlier:

     

    screenshot5.png

     

Summary Two ways to access forms that require your actions:

1- From the email notification to access one form at a time

2- From your Etrieve Inbox to access all forms that require your action

Note: For the majority of Seattle University users, taking action on a form is much more convenient from the link in the email notification rather than manually going through your Etrieve Inbox.

 

Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center

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