Redhawk Labs Menu

This guide provides information on the different icons available in the menu

Instructions

1. The menu will look similar to this

   Open

   

    

2. Full-Screen Mode:

   1. To enter fullscreen mode click on

      Open

      

   2. To exit full-screen mode click on

      1. (the menu is hidden in full-screen, hover over the top of your screen to view the menu)

3. Uploading/Downloading Files:

   1. To upload a file from your computer to your session click on

       

   2. To download a file from your session to your computer click on

       

      1. Select the file you want to download

          

4. Creating and Restoring Snapshots: this will help rollback your session in case you accidentally delete a file (To learn more about this feature visit: Saving and Restoring Snapshots)

   1. To take a snapshot of your session click on

       

5. Screen Sharing (To learn more about this feature visit: Screen Sharing)

   1. To share your screen click on

       

   2. Select whether you want to share your screen as view only, view and draw, or give full control. Then click on Copy Link and share the link

       

6. Analytics

   1. To view analytics on your session click on

       

7. Sound Control

   1. To Mute/UnMute your session click on

       

8. Network Quality

   1. To view your network quality click on

       

9. Time Connected

   1. This will let you know how long you have been connected to your session

       

10. Analytics

    1. Click on the bar graph next to Activity this will also display your analytics

        

11. The Settings icon will display whether microphone and clipboard access have been enabled

    1. To enable microphone access click on Enable microphone and allow the popup from your browser

        

    2. To enable clipboard access click on Enable clipboard and allow the popup from your browser

        

12. The Help icon displays:

    1. Video Tutorial (provided by Apporto)

    2. User Guide (provided by Apporto)

    3. Support Request (PLEASE submit any tickets to ITS Service Desk Help Center)