Redhawk Labs FAQs

We named the environment Redhawk Labs for SU and Apporto is the vendor that provides this environment.

Yes, the Desktop, Documents, and Downloads folders are persistent. The Documents folder is also known as the U: drive in Redhawk Labs And some folders in AppData are persistent

The desktop is locked down. There are some items that are unavailable for users.

The machines are not joined to the domain that’s why they have that username instead of their SU. Users will need to sign in to Office using their SU account

If a user is assigned to more than one desktop, they will see both of those apps regardless of the desktop they launch.

It uses a Windows Server OS

For staff, the best option is to navigate to https://seattleu.apporto.com/ For faculty and students, the best option is to have the Redhawk Labs app added to their Canvas course Faculty can enable the app in their course and we assign the desktop they need for that class. When student launches it from Canvas a new tab opens and they can see the desktops they have access to.

No, Redhawk Labs is only web-based.

Not right now

Not right now, we did include a shortcut to web print on the users' desktop If Papercut is installed on a users device they can print to the SU-Print-Queue by taking advantage of Apporto’s printing to a local printer feature:

Sessions can be as long as needed Sessions can be idle for 1 hour Once the idle 1-hour time is reached the user enters a disconnected state and the user has 10 minutes to reconnect

Typically, if you click the refresh button in File Explorer that should refresh the OneDrive sync