Connecting to a Mersive device using MacOS.

This guide will walk the user through connecting to the Mersive with MacOS, some of the issues the user might face, and how to troubleshoot those issues.

Connecting via the Mersive Solstice App:

1. When you first turn on the TV and drive to the correct input the Mersive is on, you’ll notice a welcome page that explains how a first time user should connect to the device.

2. Follow the instructions to the URL provided, which will bring you to a page that will provide a download. The download is the Mersive Solstice app, which will allow you to connect directly via the individual name of the Mersive.

3. Currently, for Mac users, connecting successfully via the Mersive Solstice app can be problematic depending on a range of factors. In general, we recommend that your Mac be updated to Monterey (12.x) to have the best chances of success.

4. When you first connect using the app, you will need to allow the Mersive screen sharing and audio connectivity permissions within your system preferences. Linked is a separate guide that will walk you through this process: https://documentation.mersive.com/content/topics/info-mac-app-audio.htm.

5. Currently, connecting directly via the Mersive Solstice app is the only wireless solution that provides both visual and auditory wireless sharing. When you share with the app, you have the options of sharing your entire desktop, a specific window, or a specific video you have downloaded.

6. If you have shared your screen but do not hear audio, make sure that you have followed the instructions linked above, and then double check that the Mersive is not muted via the dropdown at the top of your screen, and that your Mac is sending audio to the correct output.

7. Unfortunately on MacOS, the Mersive Solstice app may have connectivity issues that can create an environment that is unpleasant to use. A roundabout solution is available through screen sharing (Airplay).

Connecting via wireless screen sharing (Airplay):

1. The Mersive allows a user to sidestep the Mersive Solstice app by connecting directly via Airplay, however there is a catch. Currently the Mersive device can only pass video in this manner, audio is neglected.

2. Connecting this way is easy, and may provide a more pleasant visual experience than the Mersive Solstice app. If the user does not need audio (or is ok with using their laptop speakers or other USB audio device), this may be the preferred method of connection.

3. To connect via Airplay, the user should open their control panel via the button imbedded in the top right corner of their screen (in the menu bar).

4. The control panel should have a button labeled “Screen Sharing” which when clicked will provide a list of available devices to share to. The Mersive device that you would like to connect to should appear on that list.

5. Select the device you would like to connect to, and your Mac will automatically begin to share.

6. Again, in recent Airplay testing only visuals are shared, audio is neglected. Many Seattle University classrooms and conference rooms have available USB audio devices such as OWLs and Logitech MeetUps to connect to. If you can connect to these devices, or are happy to use your laptop’s built in speakers, or do not need audio at all, connecting via Airplay may be your go to solution.

Connecting via HDMI cable:

1. If the above methods of connecting to the Mersive fail, and the TV that you are attempting to use has a free HDMI cable, please feel free to switch inputs on the TV and connect via the provided HDMI cable.

2. Keep in mind when using a newer Mac device that you may need to add a USB-C to HDMI adaptor in order to use the provided cable.

3. Any use of an HDMI cable has the benefit of near instantaneous display and auditory feedback. This method may be ideal when maximum functionality is needed, such as when playing videos.

4. Please submit a ticket using the provided link below if the Mersive device is non-functional in any way.

Related articles