How to set up Auto-reply for Shared Mailboxes

A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like info@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. A shared mailbox is not designed for direct log on though. The user account for the shared mailbox itself should stay in disabled state.

Instructions

1. In your browser, go to Seattleu.edu and click on ‘SU Resources’ and ‘Email.’ Alternatively, browse to https://outlook.office.com and proceed to step 2.
   
   

   Open

   

2. Select the ‘My Accounts’ circle in the upper-right.

   Open

   

3. Select ‘Open another mailbox’

    

4. Begin typing the shared mailbox to find it, select it, then click ‘OK’

    

5. The shared mailbox will open in a new tab or window. From here, select the gear at the upper-right, then click ‘View all Outlook settings.’

    

6. In the pop-up that opens, select ‘Automatic replies’ on the left, then turn on auto-replies and type or paste the message in the appropriate box. Set a time period if necessary (preferred).

    

7. Click ‘Save’ in the upper-right, then close out of that tab or window.