Space Index
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0-910 Essential Security Practices to Protect Your Computer and DataThis comprehensive guide is specifically tailored for securing your personal home PC or Mac. It's essential to note that Seattle University's managed devices come equipped with state-of-the-art security measures pre-configured, ensuring an elevated level
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AAccess and User Management for Site OwnersBy Tori Moffat SharePoint owners control who has access to the site. The resources below explain the levels of membership and how to add/remove members. OneDrive accounts are created and attached to user's accounts when their SU email address is created
Access InformSU SSRS on a Mac
InformSU SSRS is the university’s new business intelligence system. InformSU SSRS replaces the old system, SUDDS, and brings new reporting capabilities and a data warehouse solution. The security settings are different from SUDDS and therefore require Mac
Accessing OneDrive
Accessing OneDrive from a Browser From a web browser, visit the Office 365 Portal at https://portal.office.com https://portal.office.com/. In the App Launcher (the 3x3 grid in the upper left corner), select the OneDrive app. 2023-05-05.png note Note: All
Accessing Outlook
outlook.png Introduction All of Seattle University’s students, faculty, staff, alumni, Jesuits, vendors, and specific guests have a Microsoft 365 email account. This account can be accessed on Microsoft Outlook. From this account, you can view official Un
Accessing Zoom
Zoom is a powerful and intuitive video conferencing, screen sharing and screen recording tool that works on all browsers and most mobile devices. Step-by-step All current Seattle University Faculty, Staff, and Students will be provisioned with a Zoom Pro
Account Management
An SU account provides students, faculty and staff access to university computers, email and systems. Campus cards are also available to access university buildings and dining facilities. Please select one of the services below for more information. Camp
Acting on a Form
This page goes over how to act on a form when your action is required on that form. This support page contains both a video guide and a support article. They both contain the same set of information/instructions. Video Guide Support Article Email Notifica
Activity Item
This page goes over the Activity item on Etrieve forms. This support page contains both a video guide and a support article. They both contain the same set of information/instructions. Video Guide Support Article Overview of the Activity Item {28708B4D-
Add a Shared Mailbox to Outlook for Mac
Visit 365 Outlook Mac Support https://support.microsoft.com/en-us/office/open-a-shared-folder-or-mailbox-in-outlook-for-mac-6ecc39c5-5577-4a1d-b18c-bbdc92972cb2 for detailed instructions on how to add a shared mailbox for a Mac laptop. Stick to 3-5 steps
Add a Shared Mailbox to Outlook for Windows and Mac
note Visit 365 Outlook Mac Support https://support.microsoft.com/en-us/office/open-a-shared-folder-or-mailbox-in-outlook-for-mac-6ecc39c5-5577-4a1d-b18c-bbdc92972cb2 for detailed instructions on how to add a shared mailbox for a Mac laptop. Visit 365 Outl
Add Your Outlook Calendar to Zoom on macOS
Step-by-step First, find where the ‘Meetings’ tab in Zoom is. This screenshot was taken on a Mac, so it may look slightly different on other devices. ConnectCal.png 2. Click Connect at the top. 3. A box will pop up asking which type of calendar. Select ‘M
Adding a GS or MPS printer to PC
This article will guide you through adding a new printer to your machine. Click the Start or search icon or bar in the bottom left of your screen. Type in the word run and click Open. image-20230111-225504.png Enter as seen below and click on OK. image-20
Adding a Shared Mailbox to Mobile/Tablet
Visit Add a Shared Mailbox to Outlook mobile https://support.microsoft.com/en-us/office/add-a-shared-mailbox-to-outlook-mobile-f866242c-81b2-472e-8776-6c49c5473c9f to get clear step-by-step instructions on how to add a shared mailbox to mobile/tablet. Nee
Adding and Removing Outlook Profiles on a PC
Step-by-step This functionality is not available in New Outlook at this time. You can sign in/out of the New Outlook client by clicking the gear/cog icon in the upper right corner, clicking Accounts, clicking Manage to the right of your account, and then
Adding Email to Safe Senders List (Outlook on the Web)
note Please submit a ticket to the Service Desk if you suspect emails from a sender in your Safe Senders are still being blocked. Submit a ticket by clicking this link. https://seattleuniversity.atlassian.net/servicedesk/customer/portals Please submit a t
Adding or Removing People From a Distribution List: Creating a CSV file
STOP! Ensure you follow these steps exactly before submitting a distribution list change request form otherwise your request may be delayed. Column A and B headings [row 1] must be Email Addresses to Add and Email Addresses to Remove and the cells beneath
Adding the Redhawk Labs App to Canvas
By default, the Redhawk Labs app is disabled and will need to be enabled for students to see it Instructions Create a step-by-step guide: In Canvas, Click on Settings in the left-side menu image-20220831-231626.png Click on Navigation in the top menu imag
Adding/Editing User Profile and Emergency Contact Info on mySeattleU
How to add/edit contact information and emergency contact info in mySeattleU for Faculty/Staff and Students. If all information is correct on each page, you can confirm it and the date of confirmation will be updated. If you have an active admissions appl
Adobe
adobe.jpeg Adobe is a company that provides a multitude of design tools and programs including Adobe Acrobat Reader, Adobe Acrobat, Adobe Express and Adobe Creative Cloud. Adobe Acrobat Reader is available free without a license on Adobe’s website https:/
Adobe Acrobat Pro Installation Instructions
STOP! An Adobe Acrobat license must be activated on your account for you to access these features. If you aren’t sure if you have a license or need to request one, please submit a ticket to the Service Desk. https://seattleuniversity.atlassian.net/service
Adobe Acrobat Reader (free) vs Acrobat Pro (licensed): Which do I need?
There are two different versions of Acrobat available to use: Adobe Acrobat Reader and Adobe Acrobat Pro. Adobe Reader is available to everyone as a free download. Adobe Acrobat Pro requires a license provided by ITS in order to access it. Refer to the be
Adobe Apps - Fix Trial/Expired error message
For users affected by the Adobe deactivation and have a Pro license, please follow the steps below. Signing out and signing back in usually resolves this issue. See also Adobe documentation: Resolve Trial and license expired errors https://helpx.adobe.com
Adobe Express vs. Creative Cloud Licenses: Which do I need?
468ff402-cf49-41aa-b8a9-b8c80605614d314382b7-7639-4139-860e-9cff186bb8baDECIDEDIf you need to modify PDFs outside of the capabilities of Adobe Acrobat Reader, we have separate licenses for Adobe Acrobat PRO, available by request via a ticket to our Servic
Adobe Reader Installation Instructions
This article will guide you on installation of Adobe Reader on a company or personal device. SU-Owned Device Instructions Open the Company Portal app on your computer by clicking the Search icon in the bottom left of your screen and typing in Company Port
Answering Calls on Teams Phones
Answering Calls on the Teams desktop app: When someone calls you, you will get a notification at the bottom right of the screen. image-20231115-195645.png Here you can select the phone icon for audio only or the camera for both audio and video. Answering
Apple Device Help
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Apple iOS - Use the Apple Mail app for SU Email
Please note that Seattle University ITS recommends using the Microsoft Outlook iOS app for email on iPhone and iPad. However, if the user prefers the built-in Apple Mail app, follow the instructions below: Step-by-step Navigate to the Settings icon and ta
Apple TV Visual Instruction Sheet
TV Airplay Screen.jfif Example of idle screen after switching to Apple TV at the touch or button panel. Screen Share Control Center.jfif Pull down on the right hand corner to access the iPad control center. Then select the Screen Mirroring button, circled
Application Approval Form | Jira
Submitting an Application Approval Request in Jira To fill out the "Request Application Review" form on the Seattle University Atlassian Service Desk portal, please follow these step-by-step instructions: Open a web browser and go to the following URL: [h
Approving Leave through MySeattleU Portal – for Supervisors
Instructions for how to approve Leave requests in mySeattleU, and assign an employee as proxy. Instructions for Approving a Leave Request: Select “Leave Approval” on the MySeattleU employee homepage In the filter box on the left, select “Leave Request” an
Automated Event Registration & Attendee Tracking
Do you want the ability to send an event sign-up form to people at Seattle University and they receive an instant calendar invite from your Outlook group? Use this how-to page to set up an automated event registration process using Microsoft O365 Tools. Y
Azure for Students
Microsoft offers students a special offer for Azure cloud services. Details and sign up are available here: https://azure.microsoft.com/en-us/free/students https://azure.microsoft.com/en-us/free/students This is a service offered directly from Microsoft,
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BBANN 201/207 Audio Visual Technology InstructionsThese instructions apply exclusively to the audio visual systems found in Bannan Science 201 and 207 BANN 201-207.pngTroubleshooting Tips.png
BANN Science Labs Audio Visual Technology Instructions
These instructions apply to the audio visual systems found in many of the lab classrooms in the Bannan building, which include the following: 101 113 145 155 191 213 313 415 429 505 619 629 Control Panel Instructions BANN Lab.png Document Camera Instructi
Basic Guide to Outlook Calendar
Welcome to the Outlook help page! Here you can learn about: Creating an event Open the Outlook app or Log In to Outlook on the web using your Seattle University email and password. Click on the calendar icon on the left sidebar. Next, click New Event. 202
Best Practices for SharePoint
This document reviews best practices for sharing, organization, and permissions when using SharePoint and OneDrive. Where best to save files, in OneDrive or SharePoint a. Typically, files you work on alone or wish to keep private would be stored in your
Block a Caller
If you need to block a caller, simply follow these steps in the Teams app. Instructions Click the Calls button on the left side of the window In the History section, hover the mouse over the a call from the caller you wish to block and click on … Click Bl
Blocked Email Attachment Extensions
As part of Seattle University's commitment to cybersecurity, we block certain file extensions that are sent through campus email. These file extensions are a potential security risk because they could spread viruses through personal and University compute
Boeing Room (LEML 122) Audio Visual Technology Instructions
These instructions apply exclusively to the audio visual system found in the Boeing Room in Lemieux Library If there are any problems with classroom technology, please contact the service desk at 206-296-5571 and select the option for “class in session” f
Bookmarks
Bookmarks are ways to save web pages, articles, login pages, and more on your browser. Check out these guides on managing bookmarks: Transferring Bookmarks on Chrome Transferring Bookmarks on Microsoft Edge Transferring Bookmarks on Firefox
Boost Mobile App for SU Dining
Now you can download the Boost Mobile App to order food from SU’s campus food services. note Make sure to use your meal plan! Just enter your student ID number when setting up payment. Make sure to use your meal plan! Just enter your student ID number whe
Bounced Emails with Error Message
Please add an applicable logo image here. Please select the relevant drop down for the error message you received below. Problem If you attempt sending email to a http://seattleu.edu http://seattleu.edu email address and receive a bounce message with the
Bounced Emails with Error Message 554 5.4.12
Please add an applicable logo image here. If you attempt sending email to a seattleu.edu email address and receive a bounce message with the following error message: 554 5.4.12 SMTP; Hop count exceeded - possible mail loop detected This is an indication t
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CCampus Cardimage-20200731-215352.png Seattle University Students, Faculty and Staff are provided with a versatile photo ID called a Campus Card https://www.seattleu.edu/office-directory/supercopy/other-services/campus-id-cards/. Door Access A Campus Card can be used
Campus Card - Deactivating Your Card
If your Campus Card has been lost or stolen, you need to deactivate your card. Instructions If your Campus Card has been lost or stolen, please immediately report it to Public Safety at (206) 296-5990. You may also deactivate the card online to prevent ot
Campus Card - How to Log In & Add Money to Your eAccount
Step-by-step In your browser, go to the eAccounts home page and log in using your SU credentials: https://www.seattleu.edu/eaccounts https://www.seattleu.edu/eaccounts eAccounts SSO Login Page.JPG 2. Click on the link to add money to your One Card acco
Campus Card - Make a Guest Deposit
Step-by-step Seattle University Campus Card eAccounts allow anyone with a card-holder's last name and SU ID# to deposit funds into their card accounts. Read on for instructions. Visit https://www.seattleu.edu/eaccounts https://www.seattleu.edu/eaccounts.
Can I connect my TV/game console/streaming device to SeattleU Wi-Fi?
This is an informative article about connecting Streaming devices to the SeattleU wired network. Instructions Streaming devices, including TVs and game consoles, perform best when connected to the wired network. We recommend you connect such devices to th
Cannot Attach Files in Outlook
Some of the information in this article is specific to the Classic Outlook client. If you have switched to New Outlook these instructions may not be relevant. Jump to a Question or Issue: Step-by-step If the "Attach File" drop down menu in Outlook does no
Canvas
canvas.png Canvas is the university's learning management system (LMS), managed by the Center for Digital Learning and Innovation (CDLI) https://www.seattleu.edu/cdli/. This system brings improved collaboration and learning for students and faculty. To o
Canvas for Faculty
Canvas-Logo.png Introduction Welcome to the Canvas for Faculty page! If you need help with Canvas or other apps for teaching, visit https://www.seattleu.edu/cdlihelp/faculty/ https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.seattleu.e
Canvas for Students
Browse All Student Canvas Guides https://guides.instructure.com/m/4212 Canvas Login https://seattleu.instructure.com/ Forgot Password? 24/7 Canvas Support Get answers fast from Instructure's Canvas Student support team. Student 24/7 Canvas Support Hotline
Casey Commons (CASY 530) Audio Visual Technology Instructions
These instructions apply exclusively to the audio visual system found in Casey Commons Casey Commons.pngTroubleshooting Tips.png
CASY 515/525 Audio Visual Technology Instructions
These instructions apply exclusively to the audio visual systems found in Casey 515 and 525 conference rooms CASY 515.525.pngTroubleshooting Tips.png
Change a Group's Privacy Setting
When you create a Group for Teams or SharePoint, the privacy setting can be set to Private or Public. In almost all cases, it should be left at the default of Private. A Public privacy setting means the Team or SharePoint site is accessible to anyone in t
Change Account Used to Log In to GlobalProtect
Internal Use Only Below are directions on how to change the account you use to login to the GlobalProtect VPN on Windows and Mac devices. Instructions Open the GlobalProtect client window. If Connected, click Disconnect. Open your web browser and go to h
Change voicemail greeting on Teams Phones
Change voicemail greeting on Teams desktop app Click on … next your profile picture in the top right corner Now click on Settings Under the Calls tab, click the button for Configure Voicemail image-20231115-202646.png Here you can record a greeting, type
Changing Security Info for Password Reset
Sometimes you’ll need to change either your security info for your Seattleu account or how you authenticate. This guide will show you how to do both. Instructions Create a step-by-step guide: Sign into myaccount.microsoft.com http://myaccount.microsoft.co
Checking voicemail on Teams Phones
Checking your voicemail on Teams desktop app: From the Calling tab, select Voicemail from the top right corner of the screen. image-20231115-201813.png Click on the voicemail you’d like to hear/read. You can click the play icon or read the transcription f
Choosing Strong and Unique Passwords: A Vital Step in Digital Security
Introduction In today's digital world, the use of strong and unique passwords has become more crucial than ever. From online banking to social media accounts, email communications to cloud storage, passwords act as the first line of defense against unauth
Chosen Name and Pronoun Updates
At Seattle University, we strive to create a welcoming and inclusive community for all students. As part of this effort, we are providing students with the opportunity to tell us their name and/or pronouns, either through mySeattleU for current students,
Classic Outlook - Turning Off Action Items, Bing Maps & Add-Ins
note This article was written for the Classic Outlook client and may not be relevant to the New Outlook client. This article was written for the Classic Outlook client and may not be relevant to the New Outlook client. How to turn off action items, Bing m
Classroom and Lab Support
The classrooms and labs have equipment at your disposal to help you be more productive. Need additional help? Submit a ticket with the Service Desk here: IT Service Desk Help Center https://seattleuniversity.atlassian.net/servicedesk/customer/portals Clas
Classroom Technology Capabilities
See below for a list of classrooms and technology capabilities for all Seattle University buildings: Administration Building (ADMN) ADMN Rooms In-Room PC Laptop Connection HDMI 202 ✔ ✔ 203 ✔ ✔ 204 ✔ ✔ 205 ✔ ✔ 206 ✔ ✔ 207 ✔ ✔ 208 ✔ ✔ 220 ✔ ✔ 221 ✔
Clear Java Cache in Mac OS
Please look at the lnstructions to clear Java cache in Mac OS https://www.java.com/en/download/help/mac_java_cache.html note Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center https://seattleuniversity.atlassian.net/
Clear Java Cache in Windows
Please follow these instructions: Clear Java cache in Windows https://www.java.com/en/download/help/plugin_cache.html note If you are using this guide following major updates to Colleague UI, you will also want to clear your internet browser history and d
Collaboration with OneDrive: A Comprehensive Guide
Introduction OneDrive is a powerful cloud-based collaboration tool provided by Microsoft that enables seamless file storage, synchronization, and sharing. With OneDrive, collaborating on documents, presentations, spreadsheets, and other files becomes effo
Colleague Printing Through MPS
Step-by-step Printing Colleague Reports from UI 5.x On the Printer Definition screen, the printer will be defaulted to “MPS-Colleague”. image-20240108-224548.png 2. Click on the "Save" or "Save All" button to finish your Colleague process 3. The Print J
Comparison of Email Group Types
The SeattleU email service offers three options for group email addresses. Each option offers different benefits and features, so if you are needing a group email address, use the following summaries to determine which is best for your use case. A Microso
Computer Lab Software List
Updated: 2/10/2023 Standard Applications Adobe Acrobat Mozilla Firefox Google Chrome Internet Explorer Chrome – Read Aloud text-to-speech extension ImageNow IBM SPSS Statistics Java IBM SPSS Statistics 24 PuTTY R RStudio Visio VLC Media Player WinSCP Pyth
Computer Refresh FAQs
Welcome to the computer refresh FAQ page! Here you can find answers to your questions about the Computer Refresh Program (CRP), device requests and funding, and device accessories and extensions. The Computer Refresh Program (CRP) ensures the efficient re
Connect to a Computer Science (CS) Server from a Reshall
How you connect to a Computer Science (CS) server depends on whether you are using WiFi or a Reshall wired connection. From a Network Jack in Bellarmine, Campion, Chardin, Douglas, Murphy Apts, or Xavier Browse to wiredlogin.seattleu.edu http://wiredlogin
Connect to Network Drives
The T: Drive retired on August 31, 2024. Service Desk no longer supports T: Drive. Please contact Alicia Goodwin with questions. note Need additional help? Submit a ticket with the Service Desk here: IT Service Desk Help Center https://seattleuniversity.a
Connect your Outlook calendar to Slate
This guide will provide you with instructions on how to set up an active scheduler and create your availability. Active Scheduler Availability Set-Up Login to Slate for Student Success https://success.seattleu.edu/manage/ Navigate to the Scheduler module,
Connect your Outlook Calendar to Zoom on a PC
This article will walk you through connecting your Outlook calendar to Zoom. Instructions Sign in at https://seattleu.zoom.us https://seattleu.zoom.us with your SU credentials. Click on Profile on the upper left corner under the Personal menu section. Thi
Connecting Personal Laptop to Classroom technology
Having trouble connecting your laptop to our classroom AV systems? Here are some basic tips that might be helpful! Connectors Most of our classroom lecterns feature HDMI and USB-C connections for connecting laptops. There are a handful of classroom lecter
Connecting to a Mersive device using MacOS.
This guide will walk the user through connecting to the Mersive with MacOS, some of the issues the user might face, and how to troubleshoot those issues. Connecting via the Mersive Solstice App: When you first turn on the TV and drive to the correct input
Connecting to SU-visitor
There are currently two wireless networks at Seattle University. SU-secure is designed for typical University business use by students, faculty and staff. SU-visitor is designed for short-term University guest access, vendors/contractors, and student stre
Copilot for Microsoft 365
ITS conducted a capabilities assessment in May - June 2024 to determine the utility of Microsoft 365 copilot. The license costs $400/year per user. We asked users from across campus (faculty and staff in a variety of departments) to test Copilot in each o
Create or Extend a Student Employee Account
Step-by-step If you are a student, ask your SU faculty or staff sponsor (usually a faculty club adviser or student worker manager) to contact the IT Service Desk and request a Student Employee account on your behalf. If you are a faculty/staff member: Con
CRP Coordinator Table
College/Division Department Coordinator Contact Number Contact Email Academic Affairs Rachel Whalen 206-296-5729 rwhalen@seattleu.edu mailto:rwhalen@seattleu.edu Lemieux Library Doug Eriksen 206-296-6207 eriksend@seattleu.edu mailto:eriksend@seattleu.edu
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DDistribution List Guide ("ALL-" Groups)There are different types of email distribution lists for different types of users. The guide below will help describe the members of each of the main distribution lists for students, faculty, and staff. Please be aware that only certain users and groups
Document Encryption
These guides outline how to encrypt documents in Microsoft 365. Office Documents (desktop and web) Find and click ‘Sensitivity’ image-20201021-231654.png Click ‘SU - Encrypt’ for people with Seattle University email addresses. An additional option called
Drafts Guide
This page goes over the “Drafts” item in SeattleU Forms (etrieve) and covers how drafts are generated. This support page contains both a video guide and a support article. They both contain the same set of information/instructions. note Use Case of Drafts
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EEMSTo switch between Test and Production EMS desktop environments: Close EMS desktop. Open Command Prompt. (Windows Start menu, type in “cmd”). Copy the line of code after the “:” below. For test EMS: reg add "HKCU\Software\EMS Software\Version 223" /d https
Enable Multi Monitor Mode
This guide will help users enable multi monitor mode for their desktop session Instructions Create a step-by-step guide: When launching your desktop, click on the down arrow next to it and select Multimonitor Mode image-20211013-193009.pngimage-20220328-1
Enable Office file protections
Word, Excel, and PowerPoint offer file-level security options, including open as read-only and password protect. Here’s the list of options, and what they do. Instructions Seattle University students, faculty, and staff can apply extra security options to
Enabling Focused Inbox in Outlook
Focused Inbox separates your inbox into two tabs—Focused and Other. Your most important email messages are on the Focused tab while the rest remain easily accessible—but out of the way—on the Other tab. Your Seattle University email has Focused Inbox turn
Encrypt Emails
To encrypt emails in macOS and Windows, see https://seattleuniversity.atlassian.net/wiki/x/AYD0TQ https://seattleuniversity.atlassian.net/wiki/x/AYD0TQ for step-by-step instructions.
Encryption Check - Mac
Disk encryption on Mac OS is enforced by File Vault Visit Apple for up-to-date documentation: Protect Data on your Mac with File Vault https://support.apple.com/guide/mac-help/protect-data-on-your-mac-with-filevault-mh11785/mac Need additional help? Submi
Encryption Check - Windows
Step-by-step To determine if encryption is enabled for a Windows system, first click on the search icon in the lower left of your screen. image-20200710-175040.png 2. Type in the term "Bitlocker." When you type in the term ‘bitlocker’ the search window wi
Enhanced macOS Data Security: Enabling FileVault 2 Step-by-Step Guide
This comprehensive guide is specifically tailored for securing your personal home PC or Mac. It's essential to note that Seattle University's managed devices come equipped with state-of-the-art security measures pre-configured, ensuring an elevated level
Enhancing macOS Security: A Guide to Enabling and Configuring the Firewall
This comprehensive guide is specifically tailored for securing your personal home PC or Mac. It's essential to note that Seattle University's managed devices come equipped with state-of-the-art security measures pre-configured, ensuring an elevated level
Etrieve Forms
image-20210709-144620.png Etrieve Forms is an online platform that allows students/faculty/staff to fill out, review, comment, approve, deny, and route forms as needed. With Etrieve Forms, students/faculty/staff no longer have to search for the form, prin
Etrieve Forms Overview
This page provides an overview on Etrieve Forms. The page layout along with the three panels is showcased, and a brief explanation of each item in the first panel is given. This support page contains both a video guide and a support article. They both con
Etrieve Inbox
This video goes over the inbox item in Etrieve Forms, and the email notifications tied to your Etrieve Inbox. This support page contains both a video guide and a support article. They both contain the same set of information/instructions. Video Guide Supp
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FFaculty Portal OverviewThis guide provides an overview of how to access and navigate the newly launched Faculty Portal in Slate for Student Success. This will be your source for entering and viewing advising notes, and accessing information about your advisees and students enro
Find out which process is locking a file or folder in Windows (File is in use by another program error)
Ever wondered which program has a particular file or directory open? Now you can find out. To find out what process is using a specific file follow these steps: Instructions Download the ProcessExplorer.zip file below then extract the file. 2. After the f
Find Your Computer Name
Summary You are using a Seattle University computer and need to find the computer name. Step-by-step Expand the appropriate section below for steps on finding your computer name. On your keyboard, press the Windows key + I to open your computer settings.
Find Your Computer's IP Address, Web Browser, or OS
How to find your IP address Select the Apple icon (in the top left of the screen) and select System Settings SystemSettings.png Select Network Choose either Wi-Fi or Ethernet, whichever option you are currently using to connect to the internet. Select Det
FINR 114 and 121 Audio Visual Technology Instructions
These instructions apply to the audio visual systems in Fine Arts 114 and 121 FINR 114-121.png
FINR 126 Audio Visual Technology Instructions
These instructions apply exclusively to the audio visual system found in Fine Arts 126 finr 126.png Apple TV Instructions Apple TV Visual Instruction Sheet
Forms Item
This page goes over the Forms item - how to view forms available to you. This support page contains both a video guide and a support article. They both contain the same set of information/instructions. Video Guide Support Article Forms Item Overview Forms
Forward SU Email to Personal Email Address
Summary Forward your Seattle University emails to a personal email address in Outlook Web App. Step-by-step Open your web browser and navigate to outlook.com/seattleu.edu http://outlook.com/seattleu.edu. Log in with your SU credentials. Click on the Gear
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GGeneral IMAP/SMTP Email SettingsSummary Exchange Online no longer supports IMAP or POP connections. Please use Outlook for Mobile or select “Office365 account” in your mail app when setting up your email. Outlook is the only email application officially supported by Seattle University.
General Mobile Device Email Settings
Summary Connect your mobile device to your Seattle University email account. Step-by-step Navigate to your device's mail settings and add a new account. Select Office 365, Microsoft Exchange or Outlook as your account type. (Please note that Exchange refe
Get the Zoom for Outlook Add-In
The Zoom for Outlook Add-In allows you to add Zoom meetings directly to your Outlook meeting invitations. Instructions Please visit https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062420 https://support.zoom.com/hc/en/article?id=zm_kb&s
Getting to Colleague
Step-by-step Please note that the Colleague UI can only be accessed while connected to the Seattle University network. If you need to connect to Colleague UI from off-campus, please first connect to the Seattle University network using the Palo Alto Globa
GlobalProtect (VPN)
globalprotect.jpg GlobalProtect is the Virtual Private Network (VPN) software used to connect a remote computer to the internal SeattleU network. It allows access to specific secure internal systems or data that are not accessible directly from the Intern
GlobalProtect Mac Setup Guide and Software
This software is compatible with Mac OS X versions 10.15 through 15.x. The installation process below requires you have Administrator access to your computer in order to install. Users with ITS-managed Windows computers should use the Company Portal to in
GlobalProtect Virtual Private Network
A Virtual Private Network (VPN) creates a secure, encrypted connection between a remote device and the Seattle University internal network. It allows access to specific secure internal systems or data that is not accessible directly from the Internet. Som
GlobalProtect VPN stuck at "connecting..." mode on MacOS
There is a known issue on macOS devices when installing GlobalProtect. If your device is stuck in the Connecting phase, please follow the steps below to resolve this issue. Instructions Before proceeding to the steps below, check which version is installe
GlobalProtect Windows Setup Guide
Please be aware of the following requirements before installing and using GlobalProtect: SeattleU staff, faculty, and student accounts must be configured for multifactor authentication. Please review this support document if you have not yet setup multifa
Google Device Help
image-20210505-001515.png SU has Chromebooks available to borrow for students from the Lemieux Library. Please visit the Library Circulation Desk on the 3rd floor of the library to check out a Chromebook. Users who have iOS or Android devices are strongly
Guest Account Access
Temporary guest accounts can be requested for short-term access to select Seattle University resources by non-affiliate individuals. The following guest account types are available: Guest- Provides access to select internal systems including classroom pod
Guest Account FAQs
Welcome to the guest account FAQ page! Guest accounts are available to provide access to select internal systems, including SU computers. This page contains information on what kind of accounts you can obtain, how long they last, and what policies you mus
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HHILB 110 Audio Visual Technology InstructionsThese instructions apply exclusively to the audio visual system found in Vi-Hilbert 110 HILB 110.pngTroubleshooting Tips.png
HILB 220-05
These instructions apply exclusively to the audio visual system found in Vi-Hilbert 220-05 HILB%20220%20instructions%20updated.png?version=1&modificationDate=1692821341353&cacheVersion=1&api=v2&width=960&height=611Troubleshooting BANN-SINE.png
How do I know if Waiting Room is enabled for my Zoom meeting?
Waiting room https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.zoom.us%2Fhc%2Fen-us%2Farticles%2F115000332726-Waiting-Room&data=02%7C01%7Creevel%40seattleu.edu%7C186a9b7ec695461edeff08d83fc21e52%7Cbc10e052b01c48499967ee7ec74fc9d8%7
How long can my Redhawk Labs session be?
This guide gives more information on user sessions Sessions can be as long as needed Sessions can be idle for 1 hour Once the idle 1 hour time is reached the user enters a disconnected state and the user has 10 minutes to reconnectStick to 3-5 steps per t
How to Access a Shared Mailbox in Outlook on the Web
Using Outlook on the Web https://outlook.office.com/mail/, you can add the shared mailbox to your folder list (Option 1) or open the mailbox in a new window (Option 2). Please visit Microsoft’s documentation: https://support.microsoft.com/en-us/office/ope
How to Add a Shared Calendar to Outlook
Please follow the link below to Microsoft’s documentation on how to open a shared calendar: https://learn.microsoft.com/en-us/outlook/troubleshoot/calendaring/how-to-open-shared-calendar https://learn.microsoft.com/en-us/outlook/troubleshoot/calendaring/h
How to book a library room through email
How to book a LEMIEUX Library room through Outlook calendar Instructions Students, faculty, and staff may reserve a group study room in Lemieux Library up to two weeks in advance, for events up to two hours long. You will use your Office 365 http://outloo
How to Change Distribution List Membership
For the purposes of this documentation, we’d like to provide the following terms we will be using throughout the document: Term Definition internal user an email address that ends in @seattleu.edu external user an email address that does not end in @seatt
How to Change the Default Project Location for Visual Studio
This guide will help users change their default project location for Visual Studio Instructions Create a step-by-step guide: Open Visual Studio Click Continue without code image-20220325-153516.png Click Tools > Options image-20220325-153552.png Scroll to
How to Change Waiting Room Zoom Settings
Waiting room https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.zoom.us%2Fhc%2Fen-us%2Farticles%2F115000332726-Waiting-Room&data=02%7C01%7Creevel%40seattleu.edu%7C186a9b7ec695461edeff08d83fc21e52%7Cbc10e052b01c48499967ee7ec74fc9d8%7
How to Check If You Have Administrator Rights on a Mac
Summary On a macOS operating system, administrator rights are required to perform many tasks, such as making system changes, installing and launching the software, etc. Here are a few ways you can check if you have administrator rights on a Mac. Step-by-s
How To Clear Your Browser Cache and Cookies
Google Chrome Step by step guide: Clear cache & cookies https://support.google.com/accounts/answer/32050? Firefox Step by Step guide: Clear cookies and cache (site data) https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox Safari (on M
How to Collaborate and Share Files with Others Using SharePoint
SharePoint is a powerful collaboration tool that allows users to work together on documents and other content within Seattle University. Here's a comprehensive guide on how to collaborate and share files with others using SharePoint. 1. Accessing SharePoi
How To Convert a Word doc to a .pdf
Certain applications, like Canvas, only accept .pdf files for upload. This article explains how to save a MS Office Word document as a .pdf. Instructions From the Word doc: In the upper left corner, click File File.png Click Save As Save As.png Choose a d
How to create a Teams site that includes a calendar
Teams does not have a familiar built-in calendar function. You can create a Microsoft 365 Group, then Create a Teams site from that Group. The calendar is technically separate but it will have the same name as the Teams site. Important - this process wil
How to Enable 3D Analyst and Spatial Analyst in ArcMap
Please see ArcGIS documentation: ArcGIS 3D Analyst Extension https://desktop.arcgis.com/en/arcmap/latest/extensions/3d-analyst/configuring-the-3d-analyst-environment.htm note Need additional help? Submit a ticket in our new portal here: IT Service Desk
How to Ensure Lectern Computers are Turned On
Most classroom and event spaces on campus have a lectern or podium where the computer is stored. The following are basic troubleshooting steps to ensure the computer in the lectern is turned on. Instructions: Try wiggling the mouse or pressing a key on th
How to Fix “Your Windows License will Expire Soon Error” on Windows 10
image-20200820-204320.png This document only pertains to users who have an SU issued computer that is running into the “windows expiring error”. If you do NOT have GlobalProtect VPN installed nor have admin rights, please schedule an appointment with us h
How to Install Slate for Outlook
This article provides instructions on how to install and set up the Slate add-in for Outlook Instructions Click Database in the top navigation bar and select the Microsoft Add-in link under the Messages section. A popup will appear to show that the applic
How to install Visio or Microsoft Project for Personal Use
Students, Faculty, and Staff are provided with a free Microsoft Azure educational membership. Popular Microsoft products, such as the latest Windows, Project, Visio, Visual Studio and more, may be available to you at no charge. Software is licensed for pe
How to Override Data Loss Prevention (DLP) When Sending Mail to an External Recipient
What is Data Loss Prevention (DLP)? Seattle University has implemented Data Loss Prevention (DLP) policies to protect sensitive information from being accidentally or intentionally sent to unauthorized recipients. When sending an email containing high-ris
How to Pay Tuition by mail or in person.
By Mail : Please make checks payable to Seattle University. Payments may be mailed to: Student Financial Services Seattle University 901 - 12th Avenue PO Box 222000 Seattle, WA 98122 The student's Seattle U ID Number should be included on or with the paym
How to Pay Tuition online - Students
Students: Payments can be made online using electronic check (eCheck), VISA, MasterCard, American Express, Discover, Diners Club, JBC, Union Pay, BCard, DinaCard by logging into the Student Account Center through mySeattleU. https://my.ec.seattleu.edu/Stu
How to Pay Tuition online – Authorized Users (Parent/Guardian/Others)
Authorized user must have access to the Student Account Center to pay tuition. Login to Student Account Center https://secure.touchnet.net/C21365_tsa/web image-20250108-224012.png Click ‘Make Payment’ to pay tuition image-20250108-224215.png Enter Tuition
How To Repair MS Office Applications
note Note: Performing this action will repair the entire Office suite even if it’s just one application you want to repair such as Word or Excel. Note: Performing this action will repair the entire Office suite even if it’s just one application you want t
How To Reset Google Chrome Settings to Default
Explain what this how-to article is for. For example, you might write an article to teach people at your company how to set up a corporate email account or file an expense report. Instructions: Reset Chrome settings to default https://support.google.com/c
How to Restore Files
This guide will help users restore files from their Desktop, Documents, or Downloads folder Instructions Create a step-by-step guide: Open File Explorer image-20220408-171641.png Right-click on the folder where you want to restore a file and click Propert
How To Run a Full Virus Scan (Windows 10)
Explain what this how-to article is for. For example, you might write an article to teach people at your company how to set up a corporate email account or file an expense report. Instructions Create a step-by-step guide: Click on the Start Menu in the lo
How to run anti-virus on a SU-issued Mac
Replace this text with a description of what this article is meant to solve. Instructions Navigate to the Applications folder by selecting go on the top left bar on the desktop and then Applications from the drop-down menu Double-click Microsoft EndPoint
How to Send an Encrypted Email
This article explains how to encrypt a message using Outlook or Outlook.com IMPORTANT: This article will make references to Confidential information (“CI”), Personal data (“PD”), or High-risk confidential information (“HRI”). For definitions of these term
How to set up Auto-reply for Shared Mailboxes
A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like info@contoso.com mailto:info@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be fro
How to Share a OneDrive or SharePoint File/Folder Externally
For security reasons, the option to share with 'anyone with the link' is disabled in OneDrive and SharePoint. In order to share with an external user, please follow these instructions. You can also view a how-to video from Microsoft here https://support.m
How to Sign in to Teams
This guide will help users sign into Microsoft Teams Instructions Create a step-by-step guide: Open Microsoft Teams Click on Use another account or sign up image-20220311-163918.png Enter your SU email and click Next image-20220311-164011.png Enter your p
How to Track Zoom Meeting Attendance
Summary Zoom provides account owners and administrators with various account, meeting, and webinar statistics to review how your organization is utilizing Zoom. It also allows you to review meeting statistics and registration/attendee reports for their me
How to Transfer Data from your C Drive to your OneDrive
ITS strongly recommends that you save all of your work on the OneDrive, both to conserve space on your hard drive and to keep your data safely and securely backed up to the cloud so that your data is not lost if your hard drive or PC fails. Instructions C
How To Turn Up The Volume Using the Computer (Windows 10 or 11)
Sometimes the computer in the classroom (or wherever) isn’t loud enough. This article explains how to manipulate the volume of the computer internally. https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-6
How to Turn Your Mobile Phone into a WiFi Hotspot
Summary If you're stuck in a situation where you need a Wi-Fi connection, but can't get it anywhere else, chances are your smartphone can give you the boost you need. By setting up a Wi-Fi hotspot, you can turn your phone into a source of internet that la
How to Unenroll Your Personal macOS Device from Intune Mobile Device Management (MDM)
Summary If you accidentally enrolled your personal device in Seattle University’s Intune MDM solution or want to unenroll your device, follow these steps: Video Walkthrough (no audio) Open the Company Portal app See video below unenroll.mov Remove your de
How to Uninstall Apps or Programs in Windows
For most updated and accurate information, please visit Microsoft's documentation to uninstall or remove apps and programs. https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98#I
How to Update MFA Setting to use the Microsoft Authentication App
This document outlines the steps to update your existing MFA settings to use the Microsoft Authenticator app if you are currently using text messages or phone calls. Instructions Open a web browser and go to https://aka.ms/mfasetup https://aka.ms/mfasetup
How to Update MFA Settings
If a user needs to update their MFA settings, they can follow the steps below. The Service Desk cannot update MFA for a user, only the user can update their settings. The Service Desk can clear current MFA settings for the user to perform the first-time
How to Use BitLocker To Go to Encrypt Removable Media
Introduction BitLocker To Go is a feature in Windows operating systems that allows you to encrypt removable storage devices such as USB flash drives and external hard drives. If you’re storing any type of file relating to Seattle University, encrypting yo
How to Use Company Portal
Note: If you do not see Company Portal on your computer, please open a ticket with the Service Desk https://seattleuniversity.atlassian.net/servicedesk/customer/portals. If you open Company Portal and it states that the device is assigned to someone else
How to use the Microsoft Authenticator App when your phone is offline.
There may be scenarios where the computer you are connected to does have an internet connection, but your phone may have a poor signal and is unable to receive the MFA push notification, text message, or phone call. This could happen when you are using a
How to use your Elevated Account
An elevated account or ea account is designed to grant you local administrator rights on your SU device. This document provides instructions on how you can use your ea account on your machine. In addition, it describes the abilities the account can and ca
How to: enable additional SharePoint security features
Seattle University SharePoint sites support many communication and collaboration needs, including file sharing, multi-user file editing in real time, and reporting services. All students faculty and staff can manage SU SharePoint sites, and SU sites are a
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II lost/forgot my MFA Device or have a new DeviceIf you forget or lost your mobile device at home, you can use your backup authentication method. If that doesn't solve the problem, please contact the Service Desk at servicedesk@seattleu.edu mailto:servicedesk@seattleu.edu or 206-296-5571. Need additiona
Important Antivirus Notice for Apple macOS users
Students, staff, and faculty who have upgraded their Apple Mac operating system macOS 13 Ventura or later. If you are using an ITS-provided (Microsoft Defender) or third-party antivirus solution (e.g. Malwarebytes, Avast, McAfee, Norton, AVG, etc.) please
Improve Home Internet Performance
Jump to a Question or Issue: Test your connection We recommend you test your Internet service to make sure you are ready to work. We recommend using this Speed and Latency Test https://fast.com/# (click Show More Info once the test is complete to see all
Improving Zoom Performance
Internet Connection How good/fast is your internet connection? Run a speed test https://www.speedtest.net/ and compare it to Zoom's bandwidth requirements https://support.zoom.us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux#
Initiating and Submitting a Form
This page goes over how to initiate and submit a form on Etrieve. This support page contains both a video guide and a support article. They both contain the same set of information/instructions. Video Guide Support Article How to Initiate a Form Click on
Installing Microsoft 365 Desktop Apps
Current students, faculty, and staff can install the desktop applications on up to five computers. This install includes Outlook, OneDrive for Business, Word, Excel, PowerPoint, and other apps from the Microsoft 365 suite. Instructions Sign in to your Sea
Installing SPSS Application for Mac
The following provides instructions on how to install IBM SPSS Statistics on a Mac computer. Please make sure you are connecting to SU-Secure or GlobalProtect VPN Download the most recent version of SPSS Statistics available in a zipped file folder at htt
Installing SPSS Application for Windows
image-20210223-163648.png The following provides instructions on how to install IBM SPSS Statistics on a computer running Windows 10 or 11. Instructions Login with your SU credentials and proceed. Versions V27, V28 &V29 are all active Please make sure you
Instructions for Classroom, Conference Room and Event Space Audio/Visual Technology
To find the instructions for a specific classroom, conference room, or event space below, use the table of contents below to select the building, then click on the room number. The correct set of instructions is also linked by QR code and shortened url at
Instructions for Zoom class recording
International Calling International Calling can be enabled upon request. Please submit a request to the service desk https://seattleuniversity.atlassian.net/servicedesk/customer/portal/2/create/20 https://seattleuniversity.atlassian.net/servicedesk/customer/portal/2/create/20
Introduction to SharePoint
This document goes over an introduction for what SharePoint/OneDrive are and how to use them. For further training and videos, check out Microsoft's Quick Start Guide https://support.microsoft.com/en-us/office/sign-in-to-sharepoint-324a89ec-e77b-4475-b64a
Invite External/Guest Accounts to an SU SharePoint site
Seattle University’s Microsoft 365 environment allows for external (non-SU) accounts to be members of a Seattle University SharePoint site. External accounts are designated as “Guests”, and will have the phrase (Guest) appended to their display name. Only
Invite External/Guest Accounts to an SU Teams Site
Seattle University’s Microsoft 365 environment allows for external (non-SU) accounts to be members of a Seattle University Teams site. External accounts are designated as “Guests”, and will have the phrase (Guest) appended to their display name in all Sea
IT Service Desk Knowledge Base
Welcome to the IT Service Desk. Find helpful articles by using the search field below or navigate using the categories on the left. Have an urgent issue? Raise a request in our new portal here: IT Service Desk Help Center https://seattleuniversity.atlassi
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JJavaimage-20210709-215528.png Java is a programming language and computing platform first released by Sun Microsystems in 1995. There are lots of applications and websites that will not work unless you have Java installed and users most often have to interact
Java Security Exception message(Windows & Mac)
How to resolve a “security exception” error when visiting a website: Exception Site list https://www.java.com/en/download/help/exception_sitelist.html The content by label feature displays related articles automatically, based on labels you choose. To edi
JMTW 443 Audio Visual Technology Instructions
These instructions apply exclusively to the audio visual system found in James Tower 443 JMTW 443 instructions.png
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LLocating Your Machine's Asset Tagimage-20201006-183655.png image-20201006-185541.png Your computer is labeled with a SU Asset tag which helps us distinguish between machines and lookup computer information. See the examples below of where you can find the tag on your machine based on the
Log Out of Zoom
If you are an SU student, faculty or staff member, you will be provisioned with a Zoom Pro license after you sign into Zoom via the SSO option with your SU credentials. If you find yourself on a Basic license, you will need to log out of Zoom. Follow thes
Logging in to Etrieve Forms
This page shows how to login to Etrieve Forms for Seattle University users. This support page contains both a video guide and a support article. They both contain the same set of information/instructions. Video Guide Support Article Go to the following ad
Logging into Zoom with SU Credentials
Step-by-step With the desktop app: To choose SSO, click the SSO icon below “Keep me signed in” on the lower left ZoomSignOn.png Enter "seattleu" into the Company Domain box. image-20200710-173641.png Log in to your SeattleU account as you would normally.
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MMac OS: Connect to Network Drivesnote The T: Drive retired on August 31, 2024. Service Desk no longer supports T: Drive The T: Drive retired on August 31, 2024. Service Desk no longer supports T: Drive Summary Connect to your S: Drive or W: Drive on a Mac OS X computer. Step-by-step Clic
macOS: PaperCut error at login
After a user logs in to a Mac, the PaperCut app (PCClient) might show a pop-up error after boot: "Unable to connect to server: Unable to establish connection with the server: mymps.seattleu.edu": image-20241023-231545.png “Unable to establish secure conne
Making Selections on the A/V Matrix in Pigott 416.
The matrix in this room can be used to display content on all four screens from any connected source via manually entering your selections. If you open the cabinet under the touch panel you’ll immediately notice two rows of selections; the top is labeled
Manage Group email delivery to your personal inbox
Manage how you receive emails sent to a group mailbox. Such messages can be stored in the group mailbox for you to access at your convenience, or can be delivered to your personal inbox. This article will show you how to “follow” a group mailbox (emails
Managing Appointments
Adding Confirmed Appointments to Outlook UNKNOWN_ATTACHMENT Internally Register a Student for an Appointment 1.6 - Impersonate and Schedule Appointment on behalf of Student.webm Cancelling Appointments 1.7 - Cancelling Appointments.webm Tracking Appointme
Managing Delegates in Outlook / Calendar
Summary How to manage your delegates in an Office 365 account. Please see Microsoft’s documentation on how to Share and access a calendar with delegat permissions in Outlook https://support.microsoft.com/en-us/office/share-and-access-a-calendar-with-edit
Messaging in Teams
Welcome to the Teams messaging help page! Here you can learn how to: Start conversations on Teams Use emojis, memes, and GIFs in chat Mention people, channels, and teams in chat Enable and view channel notifications Starting a conversation with a person o
MFA First Time Setup Guide
Please follow the steps below to learn how to setup your Multi-Factor Authentication (MFA) methods during the first-time registration. Instructions When signing into a Microsoft Application, you may be prompted for your SeattleU email address, and if this
MFA Frequency Guide
MFA is required for all users This article explains the frequency settings for Multi Factor Authentication (MFA). As well as the frequency of prompts per application/device. What Users will Experience with Default MFA Settings: Default Settings for Appl
MFA: Frequently Asked Questions
Who is currently impacted by MFA? MFA is required for all Seattle University accounts. What applications/systems are currently protected with MFA? Review our MFA Frequency Settings Guide https://seattleuniversity.atlassian.net/servicedesk/customer/por
Microsoft 365
Microsoft 365 logo.svg https://www.microsoft365.com/?auth=2&home=1 Access Microsoft 365 at microsoft365.com https://www.microsoft365.com/?auth=2&home=1 Microsoft 365 is Microsoft’s online portal for email, data storage, productivity apps, and collaboratio
Microsoft 365 Accessibility
Welcome to the Microsoft 365 Accessibility page! Here you can learn how to set up accessibility settings in Microsoft Services and create content for all audiences. Accessibility Training Video: Accessibility in Teams Attendees of this course learned how
Microsoft 365 Desktop Apps
Current students, faculty, and staff can use the Microsoft 365 desktop applications on up to five computers. The desktop apps include Outlook, OneDrive for Business, Word, Excel, PowerPoint, and more. Please see the linked articles below for more informat
Microsoft 365 FAQs
Welcome to the Microsoft 365 FAQ page! Here you can find answers to your questions about accessing your Microsoft account, what happens to your account once you graduate, and more! FAQs To log into your account, please visit https://portal.office.com http
Microsoft 365 on the web
How do I access the web versions? These apps can be accessed via your web browser: Sign in at https://www.office.com/ https://www.office.com/ with your Seattle University username@seattleu.edu mailto:username@seattleu.edu and password. Multifactor Authent
Microsoft 365 Training
Welcome to the Microsoft 365 training page! Here you can: Learn about Microsoft 365 apps Watch recordings of Microsoft 365 app trainings Find answers to FAQs about Microsoft 365 View Microsoft 365 training guides View Microsoft 365 cheatsheets Microsoft S
Microsoft Forms for Image Submissions
Using Microsoft Forms to gather image submissions is a convenient way to collect visuals from your audience. Whether you're organizing a photo contest, receiving design proposals, or simply gathering images for a project, Microsoft Forms can help you stre
Migrating using Apples' Migration Assistance
Now you can use Migration Assistant to copy all of your documents, apps, user accounts, and settings to a new Mac from another computer. Visit Apples Migration Assistance support page https://support.apple.com/en-us/HT204350 to see detailed instructions o
Multi-Factor Authentication - MFA
First time MFA setup For assistance with registering your MFA method for the first time, please review this MFA First Time Setup Guide. If you choose not to use the Microsoft Authenticator app, you can click “I want to setup a different method”. The other
mySeattleU
image-20210303-201151.png mySeattleU allows students and staff to access records including grades, class schedules, course registration, earning statements, leave benefits and more. mySeattleU is the replacement system for SUOnline/WebAdvisor, which was
mySeattleu Proxy Account - Proxy User Cannot See Any Menu.
This is for mySeattleu only and not related to Student Account Center (the site to pay tuition) After login to mySeattleu, click the student’s name on pop up tab (not the one marked ‘You’) image-20231214-224504.png If you have already clicked ‘You’ tab, y
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NNetwork and WirelessNetwork Cabling Standards New Student Account Activation New students are provided with a single network account which provides access to Seattle University (SU) applications and services including email, Canvas, and mySeattleU. Each new student will need to activate their SU account to access important Univers
No Federated Apple ID's
Per direction from our Apple Representative, the act of creating Apple ID’s for all SU users will create an enormous potential for data loss with the multitudes of SU users who have, over the years, created Apple ID’s with their SU credentials. To Federat
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OOberto Commons (SINE 200) Audio Visual Technology InstructionsThese instructions apply exclusively to the audio visual system found in Oberto Commons event space in the Sinegal Building SINE 200.png Troubleshooting BANN-SINE.png
Omnilert
omnilert_logo2.jpg Omnilert (formerly e2Campus) is a text messaging and email service that allows Seattle University to send emergency information instantly to students, faculty, staff, and community members. Seattle University utilizes Omnilert to send t
One Card Account
Students, Faculty and Staff may deposit funds into a One Card account on their campus card. A One Card account is a debit account that can only be used for personal printing. One Card vs. Meal Plans A One Card account is NOT a meal plan. One Card funds ca
OneDrive
onedrive.png OneDrive Is Microsoft’s cloud storage solution. It integrates well on any device to allow you to back up, share, and store your data. By default Seattle University Students, Faculty, and Staff have one terabyte (1TB) of storage that they can
OneDrive Tips and Tricks
Welcome to the OneDrive tips and tricks page! Here you can learn some useful information on navigating, using, and storing data on OneDrive better. Tips and Tricks When trying to share a file on OneDrive, keep in mind that Seattle University’s OneDrive an
Online Photo Submission
New and incoming students are invited to use the Online Photo Submission web portal to submit their Campus Card ID photos in advance of their arrival on campus. For start of the academic year, students who will be living on campus may pick up their card a
Open Access Printer Locations
Step-by-step View the full campus map here https://www.seattleu.edu/map/#d.en.142626. 1103 Building image-20200709-173130.png Collegium Rm 105 Bannan image-20200709-173146.png 1st Floor Hallway Enclosure, 2nd Floor Hallway Enclosure, 3rd Floor Hallway En
Other Applications (Access, Publisher, Project, Visio)
Jump to a Question or Issue: Access and Publisher Users who have a Seattle University Office 365 License that includes desktop applications will have a license for Access and Publisher. However, Access and Publisher are not installed on university devices
Other Software and Applications
Need additional help? Submit a ticket with the Service Desk here: IT Service Desk Help Center https://seattleuniversity.atlassian.net/servicedesk/customer/portals
Outlook
Microsoft_Office_Outlook.svg Microsoft Outlook is the supported method to access your Seattle University email and calendar. Outlook has versions for web browsers, Windows, Mac, iOS, and Android. The use of email clients other than Outlook is not supporte
Outlook - Add and Manage Delegate Access on a Mac
Summary Delegate access to your email/or calendar to someone else: note Please visit Add and Manage Delegates in Outlook on a Mac https://support.microsoft.com/en-us/office/add-and-manage-delegates-in-outlook-for-mac-49ba7631-1984-453e-8a8f-c78fd43475e4 f
Outlook - Delegate Mailbox Access (Windows and Web)
Summary Delegate access to your email and/or calendar to someone else. Please click the link below for Microsoft’s documentation on how to delegate access in Outlook. https://support.microsoft.com/en-us/office/allow-messages-to-be-sent-on-your-behalf-when
Outlook - email size limitations, sharing large files
Please note the iframe below with Microsoft support articles This article is intended to inform you about Outlook email size limits. Outlook limits the size of file that can be send. “Outlook limits the size of files you can send. This limit prevents your
Outlook - How to Archive Your Emails on a PC
Please use the following link to access Microsoft’s guide for archiving emails in New and Classic Outlook: https://support.microsoft.com/en-us/office/archive-in-outlook-for-windows-25f75777-3cdc-4c77-9783-5929c7b47028 https://support.microsoft.com/en-us/o
Outlook - Log-in Loop (Windows 10)
Summary If you are asked to log into your Outlook program, and it repeatedly shows this page even though you’ve already put in the correct password, you may have a conflict occurring which is preventing Outlook from authenticating. Please follow the steps
Outlook - Manage Grouped Conversations
Use the instructions in the link below to manage message threads/grouped conversations, which may make it difficult for some people to find their email messages. https://support.microsoft.com/en-us/office/view-email-messages-by-conversation-in-outlook-0ee
Outlook - Send from a Group or Shared Mailbox
Summary This article should help you send an email from a Group or Shared Mailbox address, rather than from your personal email. In order to send an email from a Group or Shared Mailbox, the mailbox owner for the mailbox must grant you permission. Please
Outlook Mobile App: Cheat Sheets
Having trouble navigating the Outlook app on your iPhone or Android device? Check out these cheat sheets to learn more about the Outlook mobile app! https://support.microsoft.com/en-us/office/10-top-outlook-mobile-tips-cb00cf88-2cee-4a71-a833-061a96d774ce
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PPhishingEmail and messaging services (such as Skype, Twitter, or Snapchat) are one of the primary ways we communicate. We not only use these technologies every day for work, but also to stay in touch with friends and family. Since so many people around the world
Pigott Auditorium (PIGT 104) Audio Visual Technology Instructions
These instructions apply exclusively to the audio visual system found in Pigott Auditorium PIGT 104.pngTroubleshooting Tips.png
PIGT 100 Audio Visual Technology Instructions
These instructions apply exclusively to the audio visual system found in Pigott 100 case room PIGT 100.pngTroubleshooting Tips.png
Print/Copy Guest Cards
Summary Non-standard users such as an alumni, university guests, community members, etc. who wish to print must purchase a preloaded guest card from SUperCopy, located in the Garden Level (basement) of the Student Center Pavilion/Bellarmine Hall. For hou
Printing
SU uses Managed Print Services (MPS) for all your printing and scanning needs. It uses the program PaperCut to connect you with your print budget either through the software pre installed on SU managed devices, or online through Web Print. Need additional
Printing to Local Printer in Redhawk Labs
This guide will help users print to their local printer in Redhawk Labs Instructions Create a step-by-step guide: When printing a file, select Apporto Printer (redirected 7) and click Print image-20220916-184714.png Select the printer you want to print to
Printing to SU-Print-Queue in Redhawk Labs
This guide will help users print to the SU-Print-Queue Instructions Create a step-by-step guide: Redhawk Labs only has web print available for now To print to the SU-Print-Queue, open the SU Web Print shortcut on your desktop image-20220901-172045.png Sig
Printing Using the Tap Method
Due to new technology, Seattle University students, faculty, and staff can use a tap method while printing instead of a swipe method. Here you can learn how to use the tap method via PaperCut! Printing Using PaperCut From an SU workstation or the Virtual
Project Management Terms- Glossary
A-D Actual duration - The length of time taken to complete an activity. Actual End Date – The real date the project is completed. Agile - The Agile family of methodologies is a superset of iterative development approaches aimed at meeting ever-changing cu
Protected/Encrypted PDFs
Note: The Azure Information Protection product has been retired as of April 2024. Protected PDF’s can still be opened as outlined in this article. Azure Information Protection Retirement Notification https://techcommunity.microsoft.com/blog/microsoftsecur
PTZ webcam remote instructions
These instructions are for classrooms and conference rooms with PTZ (Pan, Tilt, Zoom) webcams that must be controlled by infrared remote for full functionality. Some of these rooms may additionally have one camera that can be controlled via the touch pane
Puget Sound Energy conference room (PIGT 416) Audio Visual Technology Instructions
These instructions apply exclusively to the audio visual system found in the Puget Sound Energy conference room in Pigott Building. To find instructions for the Meeting Owl, please click here: https://seattleuniversity.atlassian.net/wiki/x/IYC8YQ https://
Putting a call on hold with Teams Phones
On the Teams desktop app From a call, select the … Select Hold image-20231115-204013.png People on hold won’t be able to see or hear anyone else on the call. Screen sharing is also suspended. Everything will return to its state before the hold when the ho
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RRecovering Deleted Items in OutlookThis article contains guides for restoring items that have been deleted from the Deleted Items folder. Please select the appropriate drop down for your version of Outlook below: In Outlook, click on the Folder tab. Select Recover Deleted Items. image-2020
Redhawk Hub
What is the Redhawk Hub? The Redhawk Hub is Seattle University’s intranet. An “intranet” is an internal website used to securely share organizational information and resources among users. What are we hoping to achieve by building an intranet? In alignmen
Redhawk Hub - Create News Post and Events
This page is a guide for creating news posts and events. Please review the Content Editor Training or Publisher Editor Training videos for a demonstration. Table of Contents: Add a News Post In the top left of your site, click on the + New button Select N
Redhawk Hub - Managing Editor/Publisher Access
This guide is for the owners of the Intranet content Editor and Publisher groups. The owners of these groups are responsible for adding new members, removing old members, and passing on ownership if they leave their role. Please note that there are additi
Redhawk Hub - Page Creation and Layout
This page is a quick overview of how to create a new page and make basic layout changes. A video is also available for those who prefer to see it in action! Table of Contents: Create Pages with Page Templates To maintain consistency across the whole site,
Redhawk Hub Editor and Publisher Resources
This article is a resource for content editors. Please review for instructions on how to organize your Intranet materials, and what to expect throughout the project. Table of Contents: Related Pages: Overview What are we hoping to achieve by building an i
Redhawk Hub Training
The Redhawk Hub, RH, is Seattle University’s intranet. The RH is a collection of several dozen sites divided across the various departments and colleges. Each site has it’s own team of editors and publishers responsible for managing the contents of the si
Redhawk Labs
Redhawk Labs is a virtual desktop that provides students, faculty, and staff with access to specialized academic software. It can be accessed 24x7 from any web browser. The recommended web browser is Google Chrome image-20220830-191103.png The guides belo
Redhawk Labs Albers Software
List of apps installed on the Albers Desktop Alteryx Anaconda Navigator Global Mapper Gmetrix JMP Microsoft Power BI Desktop Microsoft Project Microsoft SQL Management Studio Server Microsoft Visio Office 365 Orange Palisade Decision Tools PowerBI R RStud
Redhawk Labs Civil and Environmental Engineering Software
List of apps installed on the Civil and Environmental Engineering Desktop Anaconda Navigator EPA SWMM EPANET 2.0 GlobalMapper HEC-HMS HEC-RAS HEC-SSP ImageMagic Power BI Desktop R RealityCapture R Studio StructurePoint Thonny WWHM2012
Redhawk Labs Computer Science Software
List of apps installed on the Computer Science Desktop Anaconda Navigator Anna Tools JMP Jupyter Notebook MATLAB Microsoft SQL Management Studio Server MySQL Workbench Office 365 Power BI Desktop PuTTY Python R Remote Desktop RStudio Spyder Visual Studio
Redhawk Labs EE Computer Engineering Software
List of apps installed on the EE Computer Engineering Desktop Anaconda Arduino Digilent Electric906 GitHub Desktop Intel Drivers LTspice IV Microcap National Instruments Putty Questa Sim R R Studio Siemens Visual Studio
Redhawk Labs Engineering Desktop Software
List of apps installed on the Engineering Desktop Adobe Acrobat Reader Ansys 22 ArcGIS Desktop ArcGIS Pro Arduino AutoCAD Bluebeam Revu Civil 3D Eagle Fusion QGIS SAP2000 SolidWorks
Redhawk Labs FAQs
Explain what this how-to article is for. For example, you might write an article to teach people at your company how to set up a corporate email account or file an expense report. FAQs We named the environment Redhawk Labs for SU and Apporto is the vendor
Redhawk Labs Main Software
List of apps installed on the Main Desktop ChemDraw Fiji Github Desktop Global Mapper Gmetrix Gpower IBM SPSS Statistics 28 Inkscape Julia KaleidaGraph Kinovea Mathematica MATLAB Mega Evolution MestReNova Office 365 Power BI Desktop R R Studio TeX Live Te
Redhawk Labs Mechanical Engineering Software
List of apps installed on the Mechanical Engineering Desktop Anaconda Navigator Arduino EPA SWMM EQLBRM eQuest HEC Inkscape MATLAB National Instruments STM32CubeIDE Visual Studio Code Waveforms
Redhawk Labs Menu
This guide provides information on the different icons available in the menu Instructions Create a step-by-step guide: The menu will look similar to this image-20211014-185119.png Full-Screen Mode: To enter fullscreen mode click on image-20211014-185249.p
Redhawk Labs Software
This guide provides links to the different desktops available and the apps they have installed. If a user is assigned to more than one desktop, they will see both of those apps regardless of the desktop they launch. Desktop Link to Guide Albers Albers Sof
Redhawk Labs Using Shared Folders
This guide will walk the user through utilizing the Shared Folders available on Redhawk Labs. The files stored here will only be available in Redhawk Labs. Instructions Create a step-by-step guide: On your desktop, look for a folder called SEA Shared Fold
Redhawk Labs: Can't see any desktops available
If after logging in you can’t see any desktops available Describe how someone would solve the problem in a short, step-by-step guide: If you see this screen after logging in image-20221108-214620.png Your account may be marked as inactive This means that
Removing Mac MDM Profiles Manually
Do not use this method if you are able to click on the “Management Profile” within System Preferences (System Settings in Mac OS 13 +) / Privacy & Security and the “-” at the bottom of the window is not greyed out. Boot the Mac into Recovery Mode (hold do
Repair GlobalProtect on a Windows PC
If you’re experiencing issues with GlobalProtect on a PC, try first repairing the program. See the instructions below for a step-by-step guide. Instructions Click the Search box in the lower left of the Windows desktop Type add remove then click on Add or
Report Message Button Instructions for Outlook
Please select the appropriate drop down menu from the options below: Summary Seattle University has provided a “Report Message” button to allow all users to report both phishing and spam email to both the Seattle University ITS Cybersecurity team and Micr
Request a Project
Project Requests must be submitted with at least 8 weeks of turnaround time. If your request is for a shorter timeline you will receive a follow-up automated e-mail on how to obtain Executive Sponsor approval and prioritization above currently active and
Requesting a Security Exception
What is a Security Exception? A security exception is an exception to current cybersecurity policies and standards in cases where the benefits to Seattle University outweigh security risks/non-compliance. When to apply for a Security Exception If a proces
Requesting a Sponsored Account
Request Vendor Account Go to https://sponsoredaccounts.seattleu.edu/ https://sponsoredaccounts.seattleu.edu/. Note: You must be on the SU campus network or connected to the Global Protect VPN to view this website. Click on “Request Account”. Screen Shot
Requesting Leave through MySeattleU Portal
The following instructions are for EXEMPT employees who need to request leave time via MySeattleU https://login.microsoftonline.com/bc10e052-b01c-4849-9967-ee7ec74fc9d8/reprocess?prompt=select_account&sosid=0a9f8172-d048-412f-a85e-60ac62ef9b8f&ctx=rQIIAeN
Reserving a Computer Lab in the EMS Web App
Summary The EMS Web App is used to schedule simple events or meetings that have "No Setup Required." You can use EMS to reserve a computer lab on campus. Step-by-step Go to https://oitems.seattleu.edu/EmsWebApp/ https://oitems.seattleu.edu/EmsWebApp/ imag
Reset Your SU Password
New Students: Use the information in your welcome email to activate your account. https://pwreset.seattleu.edu/change.aspx Please select one of the following for password reset instructions. Students, Faculty, Staff https://seattleuniversity.atlassian.ne
Residence Hall (ResHall) Network Connectivity Chart
Updated: 9/18/2023 image-20230918-231044.png Search Terms: yobi wifi, yobi wireless, streaming device, hilb wifi, hilb wireless Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center https://seattleuniversity.atlassian.n
Residence Hall Network Overview
ITS provides wired and wireless network services in the Bellarmine, Campion, Chardin, Douglas, Murphy Apts, and Xavier residence halls. Third-party wired and wireless access is provided by others in Vi Hilbert Hall apartments, Kolvenbach houses, Logan Cou
Residence Hall Network Service Chart
Updated: 2/10/2023 2023-02-10 (2).png Need additional help? Submit a ticket in our new portal here: IT Service Desk Help Center https://seattleuniversity.atlassian.net/servicedesk/customer/portals
Resident Hall Wired Network Jacks
This page shows where to connect your wired devices in a Seattle University residence hall room or shared space. Note: network jacks may vary from images 2023-02-10 (5).png Bellarmine Hall Connect devices to the ‘B’ jacks with the red computer icon. 2023-
Returning a Form
This page goes over how to return a form, which means sending it back to the user at the previous step. This can happen if you needed the previous user to correct or clarify something in the form. This support page contains both a video guide and a suppor
Rules - Emails immediately going to Deleted Items folder
Follow the steps below when Rules are not found in the user’s Outlook desktop client. Navigate to http://portal.office.com/ http://portal.office.com/ and sign in with your SU credentials Once you’re signed in, on the left side of the browser, click on the
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SSafari - Clear Internet CacheYou may need to clear your Safari internet cache for a variety of reasons. For instructions on clearing other caches, please see the Related Articles section below. See apple documentation: Clear cache, history, and cookies from Safari https://support.app
Seattle University Default Zoom Waiting Room Settings
Waiting room https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.zoom.us%2Fhc%2Fen-us%2Farticles%2F115000332726-Waiting-Room&data=02%7C01%7Creevel%40seattleu.edu%7C186a9b7ec695461edeff08d83fc21e52%7Cbc10e052b01c48499967ee7ec74fc9d8%7
Securing Your Windows Data: A Step-by-Step Guide to Enable BitLocker
This comprehensive guide is specifically tailored for securing your personal home PC or Mac. It's essential to note that Seattle University's managed devices come equipped with state-of-the-art security measures pre-configured, ensuring an elevated level
Security Best Practices How-to Articles
Summary The "Security Best Practices How-to Articles" sub-pages are a comprehensive resource that offers step-by-step guides and instructions on implementing essential security measures to safeguard digital assets and protect sensitive information. Coveri
Set up Microsoft Bookings Page for Multiple Internal Participants
This article is intended to show the steps for creating a Microsoft Bookings page with the ability for individuals (both internal and external) to book an appointment with multiple Seattle University users based on their collective availability. Example u
Setting Adobe Acrobat Pro OR Acrobat Reader as your default PDF viewer
Additional Instructions can also be found on Adobe’s website https://www.adobe.com/acrobat/hub/how-to-change-your-default-pdf-viewer.html. Windows 10/11 Open Settings > Apps > Default Apps In the search bar that prompts “Enter a file type or link type” an
Setting up an Office Hours Booking Calendar Using Microsoft Bookings
download.png Introduction Microsoft Bookings is an online and mobile app designed to allow students and colleagues the ability to schedule appointments with faculty and staff. Using Bookings, you can set office hours or other specific booking times, durat
Setting up and Using OneDrive on Redhawk Labs
This guide will help users set up and use OneDrive in Redhawk Labs Instructions Create a step-by-step guide: Double-click on Cloud Mounter (on your desktop) image-20211013-225007.png Click on OneDrive image-20211013-225048.png Click Connect Now image-2021
Setup Outlook App for Mobile Devices
Seattle University recommends using the Outlook App to access your Seattle University Email on your mobile device. This ensures that you have maximum Outlook functionality. First Time Log-In Download the Outlook app from the App Store or Google Play Store
SharePoint
Microsoft_Office_SharePoint.svg SharePoint is a cloud-based service hosted by Microsoft used to create websites and secure a place to store, organize, share, and access information from any device https://support.microsoft.com/en-us/office/use-a-mobile-de
SharePoint Site Maintenance Best Practices
Important components for keeping a SharePoint Hub or Site organized Maintenance: Delete old documents or put them in an archive document library Review sites to see how many documents they actually hold. Delete sites that only have a few documents un
SharePoint Syncs and OneDrive Shortcuts
authors: Alicia Goodwin and Joseph Savignano Due to known issues at the time of writing, only one method (Syncing or Shortcuts) should be used for a single SharePoint site. Using both may cause sync conflicts. Creating OneDrive https://support.microsoft.c
Sharing Information with People Outside of Seattle University
Seattle University recognizes the importance of collaboration with individuals and organizations outside the University. The following document provides guidance on how to publicly share information with external parties using Microsoft SharePoint and One
Sharing Settings for OneDrive and SharePoint
When using the Share option in OneDrive and SharePoint, the default link permission is people you specify can view. When you use the Copy link option, the default link permission is people with existing access. In both cases, the link permission can be mo
Signing in to Office Apps in Redhawk Labs
This guide will help users sign in to Office apps in Redhawk Labs Instructions Create a step-by-step guide: When you open an Office app you might see your Apporto account signed in you will need to sign out and back in with your SU account image-20230127-
Signing in to Redhawk Labs
Instructions Create a step-by-step guide: Using your preferred web browser navigate to https://seattleu.apporto.com/ https://seattleu.apporto.com/ Google Chrome is the recommended browser Click on Log In image-20211013-192256.png Enter your SU credentials
SINE 100/110 Audio Visual Technology Instructions
These instructions apply exclusively to the audio visual systems found in Sinegal 100 and 110 SINE 100.110.pngSINE 100.110 p2.pngTroubleshooting BANN-SINE.png
SINE Lab Audio Visual Technology Instructions
These instructions apply to the audio visual systems found in lab classrooms in the Sinegal Building, including the following: 240 250 255^ 315-01 320 330 340^ 350 420 440 450 520 540 Control Panel Instructions Sinegal Teaching Lab.png Document Camera Ins
Site Map
Slate for Student Success System Overview Slate for Student Success is a Customer/Constituent Relationship Management (CRM) system that is being implemented by Seattle University for current students. Currently, active users include undergraduate and graduate professional advisors
Slate for Student Success - Professional Advisor Overview
This section will provide an overview of Slate functionality including how to log in, how to search for students, and a quick overview of tabs and dashboards. How to login to Slate for Student Success: Navigate to https://success.seattleu.edu/manage https
Standard Classroom Audio Visual Technology Instructions
These instructions apply to the audio visual systems installed in the majority of rooms on campus, which include the following: 1103 - 011 ADMN - All, 203^, 305A^ BANN Engineering - 353^, 363, 371^, 379, 441 BANN Science - 107, 307, 501, 507, 513 BELL - 0
Starting a Call on Teams Phones
On the Teams desktop app Starting a call with the dial pad Navigate to the Calls section. image-20231115-201028.png Search a name, or dial any number, then press Call. image-20231115-201247.png Below the dial pad you can also see your Teams phone number.
Storing Data on OneDrive
download.jpg Introduction OneDrive is an excellent location for securely storing your data in the cloud while also making it accessible on your device. Use OneDrive to upload and save files that only you need to access, or to share files with a colleague
Stuart T. Rolfe Community Room (ADAL 116) Audio Visual Technology Instructions
These instructions apply exclusively to the audio visual system found in the Stuart T. Rolfe room in the Advancement and Alumni building ADAL 116.pngTroubleshooting Tips.png
SU Account & Password
A SeattleU account (username@seattleu.edu mailto:username@seattleu.edu) is used to access university computers, email and systems. All students, faculty and staff are provided with an SU account. Request an SU Account If you are in HR or Faculty Services
SU-secure Troubleshooting Your Connection
Troubleshoot Your Connection SU-secure is designed for University business use by students, faculty and staff. Please follow the guides below to troubleshoot your connection. note Wifi devices require configuration before they can connect to the SU-secure
SU-Secure Wi-Fi: Configure Your Connection
note Note: SU-secure is available inside all campus buildings. Your device must have be compatible with 5GHz or 6GHz Wi-Fi and support WPA2 Enterprise authentication (username, password). We no longer broadcast SU-secure via 2.4GHz. Note: SU-secure is a
SU-Secure Windows 11 Connection Guide
Quick Connect Instructions Click the wireless icon in the system icon tray System Icon Tray image-20240111-000913.png When the pop menu opens select > next to the WiFi symbol to see the available networks. image-20240923-214316.png Locate SU-Secure in the
Submit an Advising Note and Manage Follow-Up Tasks
This how-to is intended for Professional Academic Advisors. Advising Notes Login to Slate for Student Success https://success.seattleu.edu/manage/ Search for Student Record Click “Advising Note” button at the bottom of the Dashboard Dashboard and buttons.
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TT-Mobile SIM Program-International Students OnlyDescription of program Partnering with T-Mobile we will be expanding last years International SIM card program pilot from first years to all students. This year, AY24-25, we will be offering it to all international students for 12 months. There are two di
Teams
1200px-Microsoft_Office_Teams_(2018–present).svg.png Microsoft Teams is a proprietary business communication platform developed by Microsoft, as part of the Microsoft 365 family of products. Teams primarily competes with the similar service Slack, offerin
Teams Phones
Teams Phone is Microsoft's cloud-based phone system within Microsoft Teams, designed for seamless communication across devices. It allows users to make, receive, and transfer calls directly through the Teams app on desktop, mobile, or tablet. Teams Phone
Teams Premium
HOW TO GET A TEAMS PREMIUM LICENSE First, please compare zoom with Teams Premium to make sure it is the correct application for your needs. A Teams Premium license costs $30/user per year. ZOOM AI Companion has most of the features of Teams Premium and it
Teams: Dialing into a meeting
If you do not have Teams installed on your computer, go to https://portal.office.com/ https://portal.office.com/. Log in with your Seattle University e-mail and password if prompted. From the app launcher at the top of the page, find and select the Teams
Temporary Cards - How to Issue and Print
Temporary Cards may be issued to students, faculty or staff who misplace their campus card. The temporary cards may only be used for 1 week and must be returned. Any SU community member may pick up a temporary card at SUpercopy during business hours (8am-
The Inclusive Zoom Experience @ SU
For technical tips, refer to the official Zoom User Guide. During introductions, normalize the use of pronouns and skin tone reactions This helps create an inclusive environment for people of all races, colors and/or gender identities. Adding and sharing
Tips for Choosing a Strong Password
Follow these tips to ensure your account is well protected by a strong password. Step-by-step Passwords are something you use almost every day, from accessing your email or banking online to purchasing goods or accessing your smartphone. However, passwor
Transferring a call on Teams Phones
On the Teams desktop app Cold (no notice to receiving agent) transfer: From a call, select the … Then select Transfer image-20231115-203753.png You can now type in the name of someone in your organization. You can also type in the number you’d like to tra
Transferring Bookmarks on Chrome
This page walks you through migrating bookmarks to a new device on Chrome. How to Transfer a Bookmark on Chrome I. Click on the three vertical dots menu and go to bookmarks and click on Bookmark Manager. 2023-02-13 (10).png 2. Next, click the three vertic
Transferring Bookmarks on Firefox
Please visit Mozilla’s Firefox help: Export or Transfer Firefox bookmarks https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer note Need additional help? Submit a ticket with the Service Desk here: IT Service Desk Help Cente
Transferring Bookmarks on Microsoft Edge
Please visit Microsoft’s documentation for the instructions that walk you through migrating bookmarks to a new device and browser on Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/import-your-favorites-in-microsoft-edge-278afd65-2294-9
Transferring Sway Documents
Sway has its own document storage that does not support transferring ownership or shared accounts/groups. However, if you are leaving the University and others need continued access to your Sway documents there are two options to ensure the data is not lo
Troubleshooting Classroom Displays
Overview This article explains how to troubleshoot a blank or incorrect screen on either the instructor monitor or the classroom display (e.g. projector or large TV) Instructions Step 1 First, check that the computer is powered on. How to Ensure Lectern C
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UUnderstanding Email Distribution Lists at Seattle UniversityFor information on the “ALL-” distribution groups, please click the following link: https://seattleuniversity.atlassian.net/wiki/x/CACESw https://seattleuniversity.atlassian.net/wiki/x/CACESw Seattle University uses email as a formal means of communicatio
Uninstall GlobalProtect on a Windows PC
This guide will walk you through uninstalling GlobalProtect. In the Search window, lower left of your Windows desktop, type uninstall then click on Add or Remove Programs In the Search apps field, type global, click the … option at the right of the Global
Unlocking & Locking Forms
note This support article only concerns users who are part of groups such as advising centers. For the majority of Seattle University users, locking and unlocking features are irrelevant. This support article only concerns users who are part of groups suc
Update Direct Deposit
This article instructs employees on how to add or update banking information in mySeattleU to set up direct deposit. Instructions Log into mySeattleU and select the “Banking Information” tile. On the main Banking Information page, any active accounts shou
Update Java on a Mac
Summary If you are the administrator on your computer, follow the link below to update Java on your Mac. If you are not the administrator, contact the Service Desk. Update Java on a mac (administrators only) https://www.java.com/en/download/help/mac_java_
Update or Delete Mac Keychain
If you are repeatedly receiving a message asking for our Keychain credentials, there is a conflict with an incorrect password entry in your login or local Keychain. Follow the steps below to repair your Keychain. If the problem persists, follow the instru
Upgrading Your SU Device to Windows 11
Here you can learn how to update your device from Windows 10 to Windows 11! Windows 11 updates take 45-60 minutes to complete. Please make sure your device is plugged into power when updating. Getting Started Before you update, make sure the device you wa
Use Zoom for Online Office Hours
How to hold office hours via Zoom. Instructions To hold online office hours using Zoom, you will want to do two things: Schedule recurring meetings Turn on the Zoom Waiting Room https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://sup
Using a Physical Device for MFA (MFA Token)
How to Request an MFA Token in Place of a Personal Phone When using Multi-Factor Authentication (MFA), users are required to use a secondary method to verify their identity. If a user does not wish to use their personal phone, they can request a MFA token
Using Canvas to Sign in to Redhawk Labs
Instructions Create a step-by-step guide: From your course in Canvas, click on Redhawk Labs image-20220831-231833.png This will launch the desktop and apps you have access to To launch the desktop: click on Launch to start your session image-20211206-2018
Using Etrieve Forms
This is an overview of how to use (Etrieve) online forms. Logging into the System Go to Forms.SeattleU.edu https://forms.seattleu.edu/ There may also be links on the SU website for specific forms that will direct you to the website. You may be prompted to
Using Grammarly with Sensitive Data: Important Guidelines
Introduction Grammarly is a popular tool that helps improve writing by offering suggestions for grammar, spelling, and style. While it is very useful, it’s important to use Grammarly carefully when dealing with sensitive information. Here’s what you need
Using MySQL Workbench in Redhawk Labs
This guide will help users launch MySQL Workbench where they can be admins of their own databases. To be able to use this users will need to have access to both the Computer Science Desktop and MySQL Desktop Instructions Create a step-by-step guide: Launc
Using Presenter Mode in Redhawk Labs
This guide will help faculty members share their screen with their class through a desktop session. Instructions Create a step-by-step guide: This guide from Apporto will guide users on how to use the presenter mode: https://www.apporto.com/help-center/us
Using Redhawk Labs for Faculty
These guides will help faculty use Redhawk Labs' features: Adding the Redhawk Labs App to Canvas https://seattleuniversity.atlassian.net/servicedesk/customer/portal/17/article/1355513933?src=1073555081 Using the Virtual Classroom Feature https://seattleun
Using the Meeting Owl
Refer to this instruction sheet for any room featuring the Meeting Owl. Using the Meeting Owl (cropped).png
Using the Virtual Classroom Feature in Redhawk Labs
This guide will help faculty users assist their students during a desktop session. Instructions Create a step-by-step guide: This guide from Apporto will guide users on how to use the faculty features: https://www.apporto.com/help-center/using-classroom-v
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VView SharePoint Site Analyticsnote Following the steps in this article requires that the user is an Owner for the site they are attempting to gather analytics on. Following the steps in this article requires that the user is an Owner for the site they are attempting to gather analytic
Viewing & Adding Comments
This page covers how to view and add comments to a form. This support page contains both a video guide and a support article. They both contain the same set of information/instructions. Video Guide Support Article When your action is required on a form,
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WWebconference Classroom Audio Visual InstructionsThese instructions apply to the audio visual systems in a handful of classrooms outfitted with user controlled webcam and lectern microphones, which include the following: BANN 401 BANN 407 PIGT 200 PIGT 201 HRDG 142 JMTW 441 STCN 130* STCN 210* *Note - r
Welcome to the Microsoft Teams Phone Project training page!
What are Microsoft Teams Phones? One of the many services that Teams offers is calling. This allows users to make and receive video and audio calls on their computer, phone, or other devices. Teams uses the user’s contacts to make and receive calls, simil
When You Should Encrypt Your Email
This article explains when you should encrypt your emails and how to do it. IMPORTANT: This article will make references to Confidential information (“CI”), Personal data (“PD”), or High-risk confidential information (“HRI”). For definitions of these term
Where should I store my data? OneDrive or SharePoint?
Campus Data Storage OneDrive SharePoint Online Secured with SU account Yes Yes Storage quota 1,000GB 2,000GB + Available onsite Yes Yes Available offsite Yes, from any device (including smartphone) Yes, from any device (including smartphon
Where to Save Files
This guide will help users save their files during their Redhawk Labs session Instructions Create a step-by-step guide: Users can save their files to their Desktop, Documents (U: Drive), or OneDrive (https://seattleuniversity.atlassian.net/l/cp/9jCnyP9P h
Where to Save Visual Studio Projects
When creating a new project in Visual Studio make sure it is saved in your U drive. Instructions Create a step-by-step guide: Select the menu for Location image-20220325-154452.png Click on This PC image-20220325-154534.png Scroll down and double-click on
Which version of Acrobat am I using?
note Please visit the Adobe documentation Identify Adobe version https://helpx.adobe.com/acrobat/kb/identify-product-version.html to learn what version of Acrobat you have. Please visit the Adobe documentation Identify Adobe version https://helpx.adobe.co
Windows 11
Welcome to the Windows 11 home page! Hero-Bloom-Logo-800x533.jpg What is Windows 11? Windows 11 is the newest version of Microsoft’s NT operating program. Windows 11 is an upgrade from the familiar Windows foundation and is the most secure version of Wind
Windows 11 - Connect to Network Drives
Summary note The T: Drive retired on August 31, 2024. Service Desk no longer supports T: Drive The T: Drive retired on August 31, 2024. Service Desk no longer supports T: Drive Step-by-step Requirements: On Campus - make sure that you have a network cable
Windows PC Support
windows-10-icon-logo-5BC5C69712-seeklogo.com.png This page is dedicated to issues related to help with Windows devices. Need additional help? Submit a ticket with the Service Desk here: IT Service Desk Help Center https://seattleuniversity.atlassian.net/s
Workflow Automations
The purpose of this document is to provide distinctions between DocuSign, Softdocs, Power Automate, and explain other possible considerations. The following services are supported by ITS and are available for campus use: DocuSign Primary Purpose: obtain l
Wyckoff Auditorium (BANN 244) Audio Visual Technology Instructions
These instructions apply exclusively to the audio visual system found in Wyckoff Auditorium Wyckoff.pngWebcam Remote.png Troubleshooting Tips.png
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ZZoomimage-20200807-215131.png Zoom is a powerful and intuitive video conferencing, screen sharing and screen recording tool that works on all browsers and most mobile devices. Need additional help? Submit a ticket with the Service Desk here: IT Service Desk H
Zoom - Frequently Asked Questions
Below are answers to frequently asked questions about Zoom. Zoom Meetings Q: What is the limit on participants in Zoom? A: 300 participants is the limit for Education customers. Q: Is there a time limit for meetings? A: There is no time limit. Q: How may
Zoom AI Companion
Features Generate meeting summaries and next steps of what was discussed in meetings; share them through email and team chat. Review cloud recordings through highlights, smart chapters, summaries, next steps, and get analytics on key meeting and conversat
Zoom Automated Captions
note For the most detailed and up to date user guide - visit the Zoom official documentation. This includes information on adjusting font size, real-time translations, transcripts, and more. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=
Zoom Outlook Delegate Scheduling Troubleshooting
The Zoom Outlook plugin is available for any user to add a Zoom meeting to any Outlook invitation. In order to schedule on behalf of someone else, or on behalf of another shared mailbox, delegate permissions must be set up in Outlook and in Zoom. If someo
Zoom Recording Options
Your SU Zoom Pro account comes with the ability to temporarily store your recordings in the Zoom Cloud (120 days), or you can choose to record locally to you computer and synch/upload your files to OneDrive/Sharepoint. The default setting is to save recor
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